> For the complete documentation index, see [llms.txt](https://commanderhelp.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://commanderhelp.verifone.com/commander-help-center.md).

# Commander Help Center

<div data-with-frame="true"><figure><img src="/files/zSf3HzJYK32GG6k13rwO" alt="" width="50"><figcaption></figcaption></figure></div>

<h2 align="center"><strong>Fix it fast. </strong><mark style="color:blue;"><strong>Get back to business.</strong></mark></h2>

<p align="center">Equipment down? Get <i class="fa-sparkle">:sparkle:</i> <mark style="color:$primary;">AI-powered</mark>, step-by-step fixes for pumps, POS, pinpads and more — fast.</p>

<p align="center"><button type="button" class="button primary" data-action="ask" data-icon="sparkle">Start here - Describe your issue or type your error message</button></p>

<p align="center"><i class="fa-circle-exclamation">:circle-exclamation:</i> <strong>Most </strong><em><strong>Common Issues</strong></em></p>

<p align="center"><button type="button" class="button secondary" data-action="ask" data-query="Show me clear, easy steps to resolve Please pay inside showing on my pumps" data-icon="gas-pump">Please Pay Inside</button><button type="button" class="button secondary" data-action="ask" data-query="&#x22;Sec. Alert: Pairing&#x22; on POS. Ask for exact message on screen and Show me clear, easy steps to resolve this based on exact error input " data-icon="display">POS pairing</button><button type="button" class="button secondary" data-action="ask" data-query="My pumps are offline. Show me clear, easy steps to resolve this. Also show other issues related to pumps." data-icon="gas-pump-slash">Pumps offline</button><button type="button" class="button secondary" data-action="ask" data-query="My Pinpad is stuck on Welcome screen. Show me clear, easy steps to fix this. " data-icon="dialpad">Card reader on Welcome</button></p>

***

## Stuck? We've got you

These are the most common fixes — don't see yours? <sub>**Ask**</sub> <i class="fa-sparkle">:sparkle:</i> <sub>**AI above**</sub> <sub>and get a guided answer instantly.</sub>

<table data-card-size="large" data-view="cards"><thead><tr><th></th></tr></thead><tbody><tr><td><h4>POS says "Sec. Alert: Pairing" <strong>?</strong></h4><p>Reconnect in a few guided steps          <i class="fa-stopwatch">:stopwatch:</i> 7–12 min<a href="https://premier.verifone.com/verifone/traindev/verifone.cloud/PTSG-pos-pairing/index.html#/" class="button primary" data-icon="arrow-right">Show steps</a></p></td></tr></tbody></table>

<table data-card-size="large" data-view="cards"><thead><tr><th></th></tr></thead><tbody><tr><td><h4>Pump says “Please Pay Inside”?</h4><p>Restore pay-at-pump fast                     <i class="fa-stopwatch">:stopwatch:</i> 8–10 min<a href="https://premier.verifone.com/verifone/traindev/verifone.cloud/PTSG-fuel-issues/content/index.html#/lessons/QEqmQQVELVnW0lAs8SfAOWnL3TVymuuL" class="button primary" data-icon="arrow-right">Show steps</a></p></td></tr></tbody></table>

<table data-card-size="large" data-view="cards"><thead><tr><th></th></tr></thead><tbody><tr><td><h4>Pinpad not responding?</h4><p>Restart the Pinpad safely                        <i class="fa-stopwatch">:stopwatch:</i> 3–5 min<button type="button" class="button primary" data-action="ask" data-query="My Pinpad is stuck and not responding. Show me scope and How to fix it in clear and easy steps in separate lines with numbers." data-icon="arrow-right">Show steps</button></p></td></tr></tbody></table>

<table data-card-size="large" data-view="cards"><thead><tr><th></th></tr></thead><tbody><tr><td><h4>Fuel not dispensing?</h4><p>Find the issue. Follow the right fix          <i class="fa-stopwatch">:stopwatch:</i> 3–5 min<a href="https://premier.verifone.com/verifone/traindev/verifone.cloud/PTSG-fuel-issues/content/index.html#/" class="button primary" data-icon="arrow-right">Show steps</a></p></td></tr></tbody></table>

***

## <i class="fa-screwdriver-wrench">:screwdriver-wrench:</i> Devices Help

Choose a device category to browse troubleshooting guides for different device issues.

{% columns %}
{% column width="33.33333333333333%" %}
[<picture><source srcset="/files/Ki2emiMVIMc8aPGfyQfc" media="(prefers-color-scheme: dark)"><img src="/files/jwjBSRgtpHrD9qBPevgd" alt=""></picture>](/fuel-dcr-help/fuel-dcr-help/dcr-help.md)

[**DCR Help**](/fuel-dcr-help/fuel-dcr-help/dcr-help.md)
{% endcolumn %}

{% column width="33.33333333333334%" %}
[<picture><source srcset="/files/IkSWVEMGpUFEkvglBCOG" media="(prefers-color-scheme: dark)"><img src="/files/q9LfWP5KFfiwesR3Pnff" alt=""></picture>](/fuel-dcr-help/fuel-dcr-help/fuel-dispenser-help.md)

[**Fuel Help**](/fuel-dcr-help/fuel-dcr-help/fuel-dispenser-help.md)
{% endcolumn %}

{% column %}
[<picture><source srcset="/files/jSJvzojZQybQqc6ksZxt" media="(prefers-color-scheme: dark)"><img src="/files/yJKpn5SHCmImfwig9u6p" alt=""></picture>](/pos-help/pos-help.md)

[**POS Help**](/pos-help/pos-help.md)
{% endcolumn %}
{% endcolumns %}

{% columns %}
{% column width="16.666666666666664%" %}

{% endcolumn %}

{% column width="33.33333333333334%" %}

<p align="center"><a href="/spaces/NoQNp9kMBNTVYye7TDno/pages/xnKN7b6dJP7CpA2mbqGl"><picture><source srcset="/files/JiTfsPDoMutZ6IERyQdC" media="(prefers-color-scheme: dark)"><img src="/files/OXP0Ksx059NmRrDfWFjo" alt=""></picture></a></p>

<p align="center"><a href="/spaces/NoQNp9kMBNTVYye7TDno/pages/xnKN7b6dJP7CpA2mbqGl"><strong>Commander Help</strong></a></p>
{% endcolumn %}

{% column width="33.333333333333336%" %}

<p align="center"><a href="/spaces/KK6PWlHlECdSTtyCwIKX/pages/Ysy5RgKXHTbjFz1jKQZ8"><picture><source srcset="/files/fh5MfQaZ6gTAxSI3dadc" media="(prefers-color-scheme: dark)"><img src="/files/4J1enqk0hLeXPJ3IeZzd" alt=""></picture></a></p>

<p align="center"><a href="/spaces/KK6PWlHlECdSTtyCwIKX/pages/Ysy5RgKXHTbjFz1jKQZ8"><strong>Peripherals Help</strong></a></p>
{% endcolumn %}

{% column width="16.666666666666668%" %}

{% endcolumn %}
{% endcolumns %}

## <i class="fa-book-open-lines">:book-open-lines:</i> User Guides

#### [**User guides, general troubleshooting guides, installation manuals, software references, and general FAQs — all in one place.**](/general-help-guides/general-help.md)

***

### Portals

<table data-view="cards"><thead><tr><th align="center"></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td align="center"><strong>Premier Portal</strong><br>Order equipment, track serial numbers, download the latest software, and manage your POS assets and delivery schedule - all in one place</td><td><a href="/files/Reo7hTlqVvbLvFeR7D7A">/files/Reo7hTlqVvbLvFeR7D7A</a></td><td><a href="https://premier.verifone.com/verifone/vfi/bv/customerHome.do#myAnchor">https://premier.verifone.com/verifone/vfi/bv/customerHome.do#myAnchor</a></td></tr><tr><td align="center"><strong>Verifone Cloud</strong><br>Find documentation, software updates, and support resources for every Verifone device your business runs.</td><td><a href="/files/anorysJAmdHrT01LQPvt">/files/anorysJAmdHrT01LQPvt</a></td><td><a href="https://verifone.cloud/docs/petroleum-c-store-customer-documentation">https://verifone.cloud/docs/petroleum-c-store-customer-documentation</a></td></tr><tr><td align="center"><strong>Verifone Petroleum Training Videos</strong><br>Get your team up to speed with step-by-step training videos covering your Verifone equipment.</td><td><a href="/files/nZfE6jYQE84tQoTICCm9">/files/nZfE6jYQE84tQoTICCm9</a></td><td><a href="https://www.youtube.com/@VeriFoneTraining">https://www.youtube.com/@VeriFoneTraining</a></td></tr></tbody></table>


---

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