# Commander Help Center

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<h2 align="center"><strong>Fix it fast. </strong><mark style="color:blue;"><strong>Get back to business.</strong></mark></h2>

<p align="center">Equipment down? Get <i class="fa-sparkle">:sparkle:</i> <mark style="color:$primary;">AI-powered</mark>, step-by-step fixes for pumps, POS, pinpads and more — fast.</p>

<p align="center"><button type="button" class="button primary" data-action="ask" data-icon="sparkle">Start here - Describe your issue or type your error message</button></p>

<p align="center"><i class="fa-circle-exclamation">:circle-exclamation:</i> <strong>Most </strong><em><strong>Common Issues</strong></em></p>

<p align="center"><button type="button" class="button secondary" data-action="ask" data-query="Show me clear, easy steps to resolve Please pay inside showing on my pumps" data-icon="gas-pump">Please Pay Inside</button><button type="button" class="button secondary" data-action="ask" data-query="&#x22;Sec. Alert: Pairing&#x22; on POS. Ask for exact message on screen and Show me clear, easy steps to resolve this based on exact error input " data-icon="display">POS pairing</button><button type="button" class="button secondary" data-action="ask" data-query="My pumps are offline. Show me clear, easy steps to resolve this. Also show other issues related to pumps." data-icon="gas-pump-slash">Pumps offline</button><button type="button" class="button secondary" data-action="ask" data-query="My Pinpad is stuck on Welcome screen. Show me clear, easy steps to fix this. " data-icon="dialpad">Card reader on Welcome</button></p>

***

## Stuck? We've got you

These are the most common fixes — don't see yours? <sub>**Ask**</sub> <i class="fa-sparkle">:sparkle:</i> <sub>**AI above**</sub> <sub>and get a guided answer instantly.</sub>

<table data-card-size="large" data-view="cards"><thead><tr><th></th></tr></thead><tbody><tr><td><h4>POS says "Sec. Alert: Pairing" <strong>?</strong></h4><p>Reconnect in a few guided steps          <i class="fa-stopwatch">:stopwatch:</i> 7–12 min<button type="button" class="button primary" data-action="ask" data-query="Show me what is required before pairing the POS, and ask what is the exact pairing message showing on the POS and include each message in new line. After I reply, use the message to pick the relevant steps and render simple, clear steps based on the Pairing Message Displayed on Register which will be input by me" data-icon="arrow-right">Show steps</button></p></td></tr></tbody></table>

<table data-card-size="large" data-view="cards"><thead><tr><th></th></tr></thead><tbody><tr><td><h4>Pump says “Please Pay Inside”?</h4><p>Restore pay-at-pump fast                     <i class="fa-stopwatch">:stopwatch:</i> 8–10 min<button type="button" class="button primary" data-action="ask" data-query="There is &#x22;Please pay inside&#x22; error showing on the pumps/DCRs. Show me how to fix it in clear and easy steps with each step in new line." data-icon="arrow-right">Show steps</button></p></td></tr></tbody></table>

<table data-card-size="large" data-view="cards"><thead><tr><th></th></tr></thead><tbody><tr><td><h4>Pinpad not responding?</h4><p>Restart the Pinpad safely                        <i class="fa-stopwatch">:stopwatch:</i> 3–5 min<button type="button" class="button primary" data-action="ask" data-query="My Pinpad is stuck and not responding. Show me scope and How to fix it in clear and easy steps in separate lines with numbers." data-icon="arrow-right">Show steps</button></p></td></tr></tbody></table>

<table data-card-size="large" data-view="cards"><thead><tr><th></th></tr></thead><tbody><tr><td><h4>Fuel not dispensing?</h4><p>Find the issue. Follow the right fix          <i class="fa-stopwatch">:stopwatch:</i> 3–5 min<button type="button" class="button primary" data-action="ask" data-query="Fuel Not Dispensing at the Pumps, give me the steps to determine the scope and resolution in clear and easy steps in separate lines with numbers." data-icon="arrow-right">Show steps</button></p></td></tr></tbody></table>

***

## <i class="fa-screwdriver-wrench">:screwdriver-wrench:</i> Devices Help

Choose a device category to browse troubleshooting guides for different device issues.

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[**DCR Help**](https://app.gitbook.com/s/dtHBE4sBYWDrDpKVowb5/fuel-dcr-help/dcr-help)
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[<picture><source srcset="https://2247330149-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fw1iKyvOEbfzF2oHr7SX9%2Fuploads%2F08UYEfl6sSeyCQpaNuuA%2FFuel%20dark%20r.png?alt=media&#x26;token=cc82631b-99c6-4d90-8c11-ef2b6ac85607" media="(prefers-color-scheme: dark)"><img src="https://2247330149-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fw1iKyvOEbfzF2oHr7SX9%2Fuploads%2FtjpoGMWpWK2yuZzDr8rt%2FFuel%20Inline%20R.png?alt=media&#x26;token=913fdf63-9b9b-4e81-8f73-1f7eeecfc209" alt=""></picture>](https://app.gitbook.com/s/dtHBE4sBYWDrDpKVowb5/fuel-dcr-help/fuel-dispenser-help)

[**Fuel Help**](https://app.gitbook.com/s/dtHBE4sBYWDrDpKVowb5/fuel-dcr-help/fuel-dispenser-help)
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[<picture><source srcset="https://2247330149-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fw1iKyvOEbfzF2oHr7SX9%2Fuploads%2FmaH5IH6VZUQMGTL93X9u%2FPOS%20dark.png?alt=media&#x26;token=f791c254-5f6e-47df-87a7-0ae2f7ec3d5d" media="(prefers-color-scheme: dark)"><img src="https://2247330149-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fw1iKyvOEbfzF2oHr7SX9%2Fuploads%2FylVcEvnikjM9zb0UoYVX%2FPOS%20inline%20r.png?alt=media&#x26;token=89a3066c-33e6-4d04-95b7-4b7a99dd3901" alt=""></picture>](https://app.gitbook.com/s/7Wdfrf82rKzUsMVmCSs1/)

[**POS Help**](https://app.gitbook.com/s/7Wdfrf82rKzUsMVmCSs1/)
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<p align="center"><a href="https://app.gitbook.com/s/NoQNp9kMBNTVYye7TDno/"><picture><source srcset="https://2247330149-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fw1iKyvOEbfzF2oHr7SX9%2Fuploads%2FXPPGUq2ejHd8uVPk46vO%2FCommander.png?alt=media&#x26;token=36ffe437-4094-4b39-bfb8-89fee89a10db" media="(prefers-color-scheme: dark)"><img src="https://2247330149-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fw1iKyvOEbfzF2oHr7SX9%2Fuploads%2F9D3uG5EKBTBI1fjoevTf%2FCommander.png?alt=media&#x26;token=e9c44865-dda6-4a55-996a-74fa1d6fc1d5" alt=""></picture></a></p>

<p align="center"><a href="https://app.gitbook.com/s/NoQNp9kMBNTVYye7TDno/"><strong>Commander Help</strong></a></p>
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<p align="center"><a href="https://app.gitbook.com/s/KK6PWlHlECdSTtyCwIKX/"><picture><source srcset="https://2247330149-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fw1iKyvOEbfzF2oHr7SX9%2Fuploads%2FOXt5loDAIc5Zan3ha8ko%2FPinpad%20dark%20r.png?alt=media&#x26;token=efd2cd99-2f9e-4a26-bb1b-2628bfa64163" media="(prefers-color-scheme: dark)"><img src="https://2247330149-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fw1iKyvOEbfzF2oHr7SX9%2Fuploads%2FxpYcx0yqoliTGVIbWmmB%2FPinpad%20inline%20R.png?alt=media&#x26;token=ed0404d4-6342-4b8f-997e-bf86ad25e8e3" alt=""></picture></a></p>

<p align="center"><a href="https://app.gitbook.com/s/KK6PWlHlECdSTtyCwIKX/"><strong>Peripherals Help</strong></a></p>
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## <i class="fa-book-open-lines">:book-open-lines:</i> User Guides

#### [**User guides, general troubleshooting guides, installation manuals, software references, and general FAQs — all in one place.**](https://app.gitbook.com/s/6a1dwOVWfv0oi9UNDojy/)

***

### Portals

<table data-view="cards"><thead><tr><th align="center"></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td align="center"><strong>Premier Portal</strong><br>Order equipment, track serial numbers, download the latest software, and manage your POS assets and delivery schedule - all in one place</td><td><a href="https://2247330149-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fw1iKyvOEbfzF2oHr7SX9%2Fuploads%2FLnmrk8wY01bb5MAe9EJo%2FVerifone%20Premier%20Portal.png?alt=media&#x26;token=8556c306-6f09-4aab-9386-e92a4de204f4">Verifone Premier Portal.png</a></td><td><a href="https://premier.verifone.com/verifone/vfi/bv/customerHome.do#myAnchor">https://premier.verifone.com/verifone/vfi/bv/customerHome.do#myAnchor</a></td></tr><tr><td align="center"><strong>Verifone Cloud</strong><br>Find documentation, software updates, and support resources for every Verifone device your business runs.</td><td><a href="https://2247330149-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fw1iKyvOEbfzF2oHr7SX9%2Fuploads%2FcYcOdax45VLwVpQqTRyy%2F7.png?alt=media&#x26;token=dbfbfdd1-a924-4198-92d4-01ba78d01e19">7.png</a></td><td><a href="https://verifone.cloud/docs/petroleum-c-store-customer-documentation">https://verifone.cloud/docs/petroleum-c-store-customer-documentation</a></td></tr><tr><td align="center"><strong>Verifone Petroleum Training Videos</strong><br>Get your team up to speed with step-by-step training videos covering your Verifone equipment.</td><td><a href="https://2247330149-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fw1iKyvOEbfzF2oHr7SX9%2Fuploads%2FE36r511YrugjcLOVn13U%2FBlue%20card%20icons%20(1).png?alt=media&#x26;token=f561830a-bccd-4224-89c5-91b60636b7c1">Blue card icons (1).png</a></td><td><a href="https://www.youtube.com/@VeriFoneTraining">https://www.youtube.com/@VeriFoneTraining</a></td></tr></tbody></table>