# Commander Troubleshooting Guides

- [Password Reset](https://commanderhelp.verifone.com/commander-help/commander-troubleshooting-guides/password-reset.md): Choose the correct password reset guide for C-store / Config Client or Verifone Central based on the login you're trying to access.
- [C-store Passowrd Reset](https://commanderhelp.verifone.com/commander-help/commander-troubleshooting-guides/password-reset/c-store-passowrd-reset.md): Set up security (challenge) questions and reset a forgotten C-store Config Client password using “Forgot Password” (security questions) or an administrator override.
- [Verifone Central Password Reset](https://commanderhelp.verifone.com/commander-help/commander-troubleshooting-guides/password-reset/verifone-central-password-reset.md): Reset or change a Verifone Central password using “Forgot password?” (email link). Includes password rules, expiration policy, and login security details.
- [VRSD Software Upgrade Request Procedure](https://commanderhelp.verifone.com/commander-help/commander-troubleshooting-guides/vrsd-software-upgrade-request-procedure.md): Request a VRSD software upgrade using the Support form. Includes prerequisites, required site details, network requirements, and multi-site request steps.
- [Loyalty Guides](https://commanderhelp.verifone.com/commander-help/commander-troubleshooting-guides/loyalty-guides.md)
- [General loyalty](https://commanderhelp.verifone.com/commander-help/commander-troubleshooting-guides/loyalty-guides/general-loyalty.md): Troubleshoot general loyalty issues by checking host status, running a card table download, initializing PIN pads and DCRs, and testing the result.
- [BP(Earnify) Loyalty Guides](https://commanderhelp.verifone.com/commander-help/commander-troubleshooting-guides/loyalty-guides/bp-earnify-loyalty-guides.md)
- [Verifone POS or NCR POS](https://commanderhelp.verifone.com/commander-help/commander-troubleshooting-guides/loyalty-guides/bp-earnify-loyalty-guides/verifone-pos-or-ncr-pos.md): Configurations for setting up Earnify at site with Verifone POS or NCR POS with Commander setup.
- [Gilbarco POS](https://commanderhelp.verifone.com/commander-help/commander-troubleshooting-guides/loyalty-guides/bp-earnify-loyalty-guides/gilbarco-pos.md): Set up Earnify on Gilbarco PassPort sites with Commander. Includes mobile payment settings, pricebook discount flags, Commander loyalty settings, and verification steps.
- [Remote service is down](https://commanderhelp.verifone.com/commander-help/commander-troubleshooting-guides/remote-service-is-down.md): Troubleshoot “Remote Services Down” between Topaz, Ruby2, or C18 POS and Commander. Includes quick triage for single-register, site-wide, and network gear issues.


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