# C-store Passowrd Reset

{% hint style="info" %}
**Secure user and password guidelines**

#### Important Secure User Information

* By default, the ‘manager’ user is the first secure user.
* **Do not remove** the manager role from the manager user.
* **Do not change** the minimum and maximum password length requirements.
* **Password length must** always be exactly **7 characters.**
* Additional **Secure Users** **can and should be added** as only a **Secure User** can create, edit, or remove another secure user.
  {% endhint %}

***

### How to reset your C-store/Config Client Password

Use this page for **C-store Configuration Client (Config Client)** logins.

This page covers two **C-store** reset paths:

* **Password Reset:** Use the "Forgot Password" option on login page and answer your **security questions**.
* **Secure User reset:** **Secure user** can reset when unable to reset the password with Challenge/Security questions.

***

### Setting Up Security Questions

Security questions help reset your password if you forget it. You can set them up using two methods shown below.

{% tabs fullWidth="false" %}
{% tab title="METHOD 1" %}

#### Prompt during first login

1. If you have not set up challenge questions, you will be prompted upon logging into the Configuration Client. 

<div align="center" data-full-width="true" data-with-frame="true"><figure><img src="/files/QnrPYMMpPUwF9fQDeDXO" alt=""><figcaption><p>Challenge Questions setup prompt</p></figcaption></figure></div>

1. Click **OK** to go to the setup page.
   {% endtab %}

{% tab title="METHOD 2" %}

#### Set up after login

1. **Navigate to*****:***

   Config Client → Security → My Profile → Setup Challenge Questions
2. Choose questions from the drop-down menus and provide answers.

   Answer Requirements:

   * Minimum **5** characters and Maximum **40** characters
   * Answers are **not Case-Sensitive**
3. Click **Save** when done.
   {% endtab %}
   {% endtabs %}

***

### Resetting Config Client Password Using Security Questions

{% stepper %}
{% step %}

#### **On the login page, click Forgot Password.**

<div align="center" data-full-width="true" data-with-frame="true"><figure><img src="/files/xPy5VRQeGMoUCIpQFiW3" alt=""><figcaption><p>Petroleum C-store login page</p></figcaption></figure></div>
{% endstep %}

{% step %}

#### Enter username

Enter your **username** and click **Submit**.
{% endstep %}

{% step %}

#### Answer your security questions

Two of your security questions will be displayed. Answer both correctly.
{% endstep %}

{% step %}

#### Create a new password

You will be prompted to create a new password.

* ***New Password:*** Enter your new password
* ***Confirm Password:*** Re-enter the new password to confirm
  {% endstep %}
  {% endstepper %}

***

### Password Guidelines

* Passwords must be **exactly 7 characters long**
* Must contain at least **one (1) letter** and **one (1) digit**
* No leading or trailing spaces
* **Expiration:** Passwords expire at least every **90 days** (may be sooner depending on configuration).
* **Password history:** You cannot reuse your last **four passwords**.
* **Account lockout:** Six consecutive invalid login attempts will **deactivate your account**.
* **Admin override:** The Administrator can assign a password that allows immediate login.

{% hint style="info" %}
**Tip:**

For efficient cashier login for C-store, choose passwords with:

* **Uppercase letters and Numbers** for quick entry.
* Minimal use of **Lowercase letters and Special Characters**.
  {% endhint %}

***

{% hint style="info" %}
N**eed assistance? Contact Verifone Helpdesk at anytime.**

* Use our **Chat** platform
* Or call **1.800.VERIFONE (837.4366)**

Tell us the troubleshooting steps you’ve already tried. This saves time and gets you the right support faster.
{% endhint %}


---

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```

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