C-store Password Reset

Set up security (challenge) questions and reset a forgotten C-store Config Client password using “Forgot Password” (security questions) or an administrator override.

Secure user and password guidelines

Important Secure User Information

• By default, the ‘manager’ user is the first secure user.
• Do not remove the manager role from the manager user.
• Do not change the minimum and maximum password length requirements.
• Password length must always be exactly 7 characters.
• Additional Secure Users can and should be added as only a Secure User can create, edit, or remove another secure user.

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How to reset your C-store/Config Client Password

Use this page for C-store Configuration Client (Config Client) logins.

This page covers two C-store reset paths:

• Password Reset: Use the "Forgot Password" option on login page and answer your security questions.
• Secure User reset: Secure user can reset when unable to reset the password with Challenge/Security questions.

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Setting Up Security Questions

Security questions help reset your password if you forget it. You can set them up using two methods shown below.

METHOD 1

Prompt during first login

1. If you have not set up challenge questions, you will be prompted upon logging into the Configuration Client.

Challenge Questions setup prompt

1. Click OK to go to the setup page.

METHOD 2

Set up after login

1. Navigate to:

   Config Client → Security → My Profile → Setup Challenge Questions
2. Choose questions from the drop-down menus and provide answers.

   Answer Requirements:

   • Minimum 5 characters and Maximum 40 characters
   • Answers are not Case-Sensitive
3. Click Save when done.

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Resetting Config Client Password Using Security Questions

1

On the login page, click Forgot Password.

Petroleum C-store login page

2

Enter username

Enter your username and click Submit.

3

Answer your security questions

Two of your security questions will be displayed. Answer both correctly.

4

Create a new password

You will be prompted to create a new password.

• New Password: Enter your new password
• Confirm Password: Re-enter the new password to confirm

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Password Guidelines

• Passwords must be exactly 7 characters long
• Must contain at least one (1) letter and one (1) digit
• No leading or trailing spaces
• Expiration: Passwords expire at least every 90 days (may be sooner depending on configuration).
• Password history: You cannot reuse your last four passwords.
• Account lockout: Six consecutive invalid login attempts will deactivate your account.
• Admin override: The Administrator can assign a password that allows immediate login.

Tip:

For efficient cashier login for C-store, choose passwords with:

• Uppercase letters and Numbers for quick entry.
• Minimal use of Lowercase letters and Special Characters.

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