> For the complete documentation index, see [llms.txt](https://commanderhelp.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://commanderhelp.verifone.com/commander-help/commander-troubleshooting-guides/password-reset/verifone-central-password-reset.md).

# Verifone Central Password Reset

Reset or change your Verifone Central password. This includes password rules, expiration, and the **Forgot password?** email flow.

### Which password are you resetting?

Use this page for **Verifone Central** logins only.

If you’re resetting a **C-store Config Client (ConfigClient)** login, use [C-store Config Client Password Setup & Reset](/commander-help/commander-troubleshooting-guides/password-reset/c-store-passowrd-reset.md).

{% hint style="info" %}
**Login security measures**

* You’ll be logged out after **30 minutes** of inactivity.
* Verifone Central uses **Google reCaptcha** to block malicious login attempts.
* Minimum password length is **14 characters** for enhanced security.
  {% endhint %}

### Password rules

* Minimum length: **14 characters**

{% hint style="info" %}
Use a passphrase. Example pattern: `four-random-words-plus-a-number`.
{% endhint %}

### Password expiration policy

* Change your password every 90 days. Otherwise, it will expire.
* You'll receive email reminders 14, 7, 3, and 1 day before your password expires. Each email contains a password reset link.

If your password has expired, log in with your current credentials. After logging in, you will be prompted to create a new password on the **Reset Password** screen. After updating, use the new password for future logins.

### Reset your password (Forgot password?)

Use this flow if you can’t sign in or forgot your password.

{% stepper %}
{% step %}

#### Open the sign-in page

Go to [*Sign in to your Verifone Central*](https://us.live.verifone.cloud/).
{% endstep %}

{% step %}

#### Start the reset

Select **Forgot password?**

<div data-with-frame="true"><img src="/files/2iS4myhLSRwHzjcZM59H" alt="Verifone Central login page with email and password tabs and Forgot Password" width="415"></div>
{% endstep %}

{% step %}

#### Use the email link (expires in 72 hours)

You’ll receive a reset email. Use the link to set a new password.

The link expires in **72 hours**.
{% endstep %}
{% endstepper %}

### Change your password while signed in

Use this flow if you still know your current password and are logged in.

{% stepper %}
{% step %}

#### Open your account settings

Go to **My Account**.
{% endstep %}

{% step %}

#### Edit your user profile

Select **Edit user**.
{% endstep %}

{% step %}

#### Change your password

Select **Change password**, then enter your current password and the new password.
{% endstep %}
{% endstepper %}

### Troubleshooting

* **No reset email arrived:** Check spam/junk. Verify you’re using the right email address. Then try **Forgot password?** again.
* **Reset link expired:** Start the reset again to get a new link.


---

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