Welcome to the Help Center - Guides to support and troubleshoot your Verifone devices

Devices

Contains the forms in the Devices tab of the Commander Configuration Client.

Devices Tab

Car Wash

Refer to Car Wash Configuration

Car Wash Paypoint

Refer to the Car Wash Pay Point feature reference documentation for information on this feature.

Tank Level Sensor

The TLS Configuration form is used to set up and edit Tank Level Sensor Parameters.

Field/Button
Allowable Value/Function

Low Limit Alarm

Select to turn on the TLS low-limit alarm.

Unit of Measure

Select the unit of measure for which the TLS is configured — Gallons or Liters. (The unit of measure appears on the TLS reports.)

Tank Variance

Enter the number of gallons or liters that fuel tank totals can vary from the actual amount (0 - 999).

Electronic Check

The form is used to configure E-Check parameters.

Field/Button
Allowable Value/Function

Merchant

Merchant ID

Enter the merchant ID number assigned by the network. (alphanumeric up to 24 characters. Space and special characters are not allowed)

Merchant Name

Enter the merchant’s name. (alphanumeric up to 40 character) (Space are allowed but not at start and end)

Address

Enter the Address to print at top of all receipt. (alphanumeric up to 40-character, special characters are allowed) (no restriction)

City

Enter the city to print at top of all receipt. (alphanumeric up to 30 character) (Space are allowed but not at start and end)

State

Enter the state code. (alphabetical up to 2 character)

Zip

Enter the zip code. (alphanumeric up to 10 characters, dash and space are allowed but not at starting and end positions)

Merchant Phone

Enter the phone number to print at the top of all receipt (numeric 0-15).

Processor Phone

Enter the check approval host's phone number that prints on the receipt. (numeric 0-15)

Transaction

IP Address

Enter the IP Address that the host uses for transaction approval request

Port Number

Enter the port number that the host uses for transaction approval request. (Non-Negative value with max 999999999)

Upload Check Image

When an Electronic Check payment is processed, a copy of the check image is captured by default, temporarily stored on the Verifone Commander, and then uploaded to the check image server. When disabled, the check image is not captured or uploaded.

Image

IP Address

Enter the IP Address that the host uses for image uploading to copy the image of the check.

Port Number

Enter the port number that the host uses for image uploading to copy the image of the check. (Non-negative value with max 999999999)

Trailer Line 1-4

Enter the text of the first, second, third and the fourth line that prints on bottom of the receipt. (alphanumeric up to 40-character, Space is allowed but not in starting position)

Misc

Allowed Dual ID Swipe Prompt

Select to prompt for a proof of identification from the check writer.

Check Writer Name Prompt

Select to prompt for the check writer's name.

Check Writer Address Prompt

Select to prompt for the check writer's address.

Check Writer Initials Prompt

Select to prompt for the check writer's initials.

Date Of Birth Prompt

Select to prompt for the check writer's date of birth.

Supplemental ID Prompt

Select to prompt for a secondary proof of identification from the check writer.

Offer Customer ECA

Select to prompt the cashier to ask the check writer to accept the use of an electronic check.

Limits

Dual ID Floor Limit

Enter the dollar limit at which the check writer must provide identification (0-999.99)

Phone # Prompt Limit

Enter the dollar limit at which the check writer must provide a phone number (0-999.99)

Response Timeout

Enter the time allowed to wait for a reply from the host (0-999)

Close Period

Select the period when the batch is closed.

  • Period 1(Close Shift)

  • Period 2 (Close Day)

Electronic Safe

Refer to the Tidel Sentinel E-safe Interface feature reference documentation for information on this feature.

The Electronic Safe (E-Safe) is available for use at sites with Verifone Commander and the POS. An IP Connection to the safe hardware allows safe drop amounts to be retained and totaled to compare with the total amounts in the safe upon shift or day close.

The reports available for the Electronic Safe are:

  • E-Safe Cashier Report — A report that reconciles each cashier’s safe drop amounts with amounts recorded on the Electronic Safe.

  • E-Safe Day Report — (Generated at Shift or Day close) A report that reconciles all cashiers’ safe drop amounts with amounts recorded on the Electronic Safe for the period.

  • E-Safe Content Report — A report that is generated whenever the safe is opened. This time-stamped report, that lists the actual contents of the safe, is stored on Verifone Commander and can be printed when required.

Field/Button

Allowable Value/Function

Use E-Safe Only

Select if all safes at the site are interfaced with the POS system. Do not select this parameter if safe drops will be made to a safe that is not interfaced with the POS system.

Close Period

Select the period when the Electronic safe is closed.

  • – Period 1 (Close Shift)

  • – Period 2 (Close Daily)

Safe Type

Select E-Safe manufacturer

Safe ID Mapping

Employee— From the drop-down list, select an employee who can make safe drops to the Electronic Safe.Safe ID- Select the number of the Electronic Safe to be configured.Employee Safe ID— Enter the login ID that the selected employee uses to access the Electronic Safe.

Add

Click Add to add a new Electronic Safe number to be configured.

Delete

Select Delete to remove the selected Electronic Safe.

Device Type

Select the Device Type installed at the site. The following are the Tidel device types:

  • BCD: Bulk Coin Dispenser

  • BCD-R: Bulk Coin Dispenser and Recycler

  • BCND: Bulk Coin and Note Dispenser

  • SCD: Sentinel Control Device

  • Tidel Tube Vend

Enable

Select to enable the Electronic Safe. (The safe will not exchange data with the POS system unless it is enabled.)

Description

Enter a recognizable description of the Electronic Safe.

IP Information

Safe IP — Enter the IP Address of the Electronic Safe. Safe Subnet — Enter the Subnet of the Electronic Safe. Safe Gateway — Enter the Gateway of the Electronic Safe. Safe Port — Enter the Port number of the Electronic Safe.

Timeout (sec)

Enter the communication timeout in seconds.

Fuel Price Display

The Fuel Price Display Configuration form is used to set up and edit the Fuel Price Display sign to suit the requirements of the site.

After configuring or changing Fuel Price Display, initialize fuel prices for the changes to take effect. To initialize fuel prices, select Forecourt > Initialization > Fuel Prices.

Make sure that your fueling positions are not in use when initializing Fuel Prices.

Field/Button
Allowable Value/Function

Site Parameters

Fuel Price Display Channel

Select the fuel price display channel.

Enable Channel

Select to enable the Fuel Price Display feature.

Delay Pump (0 – 300 secs)

When a fuel product price is decreased using the Forecourt > Fuel > Fuel Prices – Pendingform, the decreased price is first sent to the pump and then the Fuel Price Display as a result there is a delay at the Fuel Price Display to show the decreased price. The Delay Pump parameter is used to delay showing the increased price at the pump so that at both the places the changed prices can appear almost at the same time.

Delay Sign (0 – 300 secs)

When a fuel product price is increased using the Forecourt > Fuel > Fuel Prices – Pendingform, the increased price is first sent to the Fuel Price Display and then the pump as a result there is a delay at the pump to show the increased price. The Delay Sign parameter is used to delay showing the increased price at the Fuel Price Display so that at both the places the changed prices can appear almost at the same time.

Product Mapping

Fuel Price Display ID [0-9]

Select the ID number that maps to the fuel price line on the Electronic Sign and then select Enable. (Follow the Fuel Price Display sign manufacturer’s guidelines for IDs.) Note: The fuel prices that display is set in Forecourt > Fuel Prices. If tier pricing is in effect, the Fuel Price Display price is the current tier price.

Enable

Select to enable Fuel Price Display.

Fuel Product [1-9]

In the Fuel Product list, select only the fuel product(s) to be displayed for the fuel price display ID.

Service Level

Select the service level — Self, Full, Mini.

Price Level

Select the price level — Cash, Credit, Check.

Implied Decimal [0-5]

For most U.S. sites, select 3. For information, see the Verifone bulletin for your Fuel Price Display sign.

Fuel Price Display Text - Lines [0-9]

Enter text to display on the Fuel Price Display sign (alphanumeric, up to 128 characters). HTML text attributes may be used. For information, see the Verifone bulletin for your Fuel Price Display sign.

Delete

Select to delete a line.

Fuel Price Display Initialize

Fuel Price Display Initialize should only be used after the sign has been repaired or if it is displaying pricing errors after losing power. In these cases, do the following:

Devices > Initialization > Fuel Price Display

Vending Machine

This feature is no longer supported.

Attendant Payment Terminal

Attendant Payment Terminal (APT) is a mini-POS used in the forecourt. Use Devices > Attendant Payment Terminalto configure APT.

Refer to Attendant Payment Terminal (APT) reference documentation for information on this feature.

Global

This form is used to enter the configuration that is valid for all APT terminals.

Field/Button
Allowable Value/Function

Login for Every Transaction

Enable to login for every transaction. Default value = Disabled.

Login Timeout (1-15 minutes)

The time a login lasts. Default value = 10 min.

Cash Receipt Required

Enable to print cash receipts. Default value = Enabled.

Preset Security Level

Security level of the user who can login to the terminal. Default value = ‘0’.

Enabled Payment Codes

Click Edit button to select the payment codes supported. Default value = All Payment Codes enabled.

Enabled Departments

Click Edit to select the departments selected. Default value = All departments disabled.

Terminal

Use the form to enter each terminal detail.

Field/Button
Allowable Value/Function

Terminal ID

Select the Terminal ID. The external POS terminal IDs and IPs are configured in Security > Manage devices.

Receipt Header/Trailer

Enter details that will be printed on the receipt header and trailer.

Parameters

Fueling Stations

Click to attach fueling positions to the APT.

PINpad type

Select if the PIN pad for making payments is internal or external.

Allowed Operations

Select the operations allowed using the APT

Vista Devices

This section is utilized for newer Food Service Implementation (not iOrder). Instructions are available in the Food Service Implementation Guide used by the installing service technician (VASC).

Food Service

Refer to all the iOrder reference documentation for information on this feature.

The Food Service form is used to configure the iOrder Kiosk connection parameters.

Field/Button
Allowable Value/Function

iOrder Configuration

iOrder IP

Enter the iOrder IP address

iOrder Port

Enter the iOrder Port

Send POS Food Orders to KDS

Enable to send food orders to kitchen display system

Food Service Payment (Notify Kitchen)

Notify Electronically

Enable to notify the kitchen electronically

Notify via Receipt

Enable to notify the kitchen via receipt

Receipt Message

Enter the receipt message

Cash Recycler

Refer to the Self Checkout Feature Reference for more information on this feature.

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