> For the complete documentation index, see [llms.txt](https://commanderhelp.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://commanderhelp.verifone.com/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide.md).

# Commander Central User Guide

Verifone Commander Central lets you manage sites, users, reports, and configuration from one place.

Use this guide to onboard sites, control access, monitor activity, and push supported changes remotely.

### What you can do

* Build a business hierarchy that matches your organization.
* Add and manage sites one at a time or in bulk.
* Control access with roles, account types, and user setup.
* Monitor site status, reports, and cloud connectivity.
* Configure supported site and payment settings remotely.

{% hint style="info" %}
Some forms only work on supported Commander software releases. Unsupported forms show an upgrade message in the application.
{% endhint %}

### Start here

* [Introduction](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/introduction.md) covers system requirements, supported releases, account signup, and how synchronization works.
* [Hierarchy](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/hierarchy.md) explains how to structure your organization before adding sites.
* [Sites](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/sites.md) shows how to onboard stores and manage site records.
* [Dashboard](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/dashboard.md) gives you a central view of status, tasks, and available features.

### Common workflows

1. Set up your [Hierarchy](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/hierarchy.md).
2. Add sites from the [Sites](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/sites.md) section.
3. Define permissions in [Roles](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/roles.md) and review [Account Types and Features](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/account-types-and-features.md).
4. Add users with [Create User](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/create-user.md).
5. Monitor activity in [Reports](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/reports.md) and [Dashboard](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/dashboard.md).
6. Manage supported remote settings in [Site Configuration](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/site-configuration.md) and related feature pages.

### Manage your organization

* [Hierarchy](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/hierarchy.md) helps you map national, regional, and store-level structure.
* [Sites](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/sites.md) covers site onboarding, site details, edits, and transfers.
* [Roles](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/roles.md), [Create User](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/create-user.md), and [My Account](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/my-account.md) cover user administration.

### Configure sites remotely

[Site Configuration](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/site-configuration.md) is the main entry point for cloud-managed site settings.

It includes store operations, promotions, payment operations, and forecourt-related setup.

Use these sections for specific feature areas:

* [Password Management (Enterprise)](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/password-management-enterprise.md), [Loyalty (Enterprise)](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/loyalty-enterprise.md), [Mobile Payment (Enterprise)](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/mobile-payment-enterprise.md), and [Primary Payment (Enterprise)](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/primary-payment-enterprise.md) for enterprise configuration.
* [Forecourt](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/site-configuration/forecourt.md), [Devices](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/site-configuration/devices.md), and [System Settings](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/site-configuration/system-settings.md) for site-level operations.
* [Major Oil Policy](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/major-oil-policy.md), [External Access Approval](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/external-access-approval.md), and [VIPER (EPS) Table Management](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/viper-eps-table-management.md) for specialized workflows.

### Monitor status and access

* [Dashboard](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/dashboard.md) shows feature access, setup progress, and status.
* [Reports](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/reports.md) provides near-real-time access to transaction, asset, and summary reporting.
* [Access Control](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/site-configuration/access-control.md), [VASC Access](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/vasc-access.md), and [Partner Access](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/partner-access.md) help manage who can reach site resources.

### Connectivity and synchronization

* [Connect Device to Cloud](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/connect-device-to-cloud.md) explains how to connect Commander to Commander Central.
* [One-Time Password](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/one-time-password.md) covers OTP-enabled access flows.
* [Appendix](/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/appendix.md) contains additional reference details.

{% hint style="warning" %}
Build your hierarchy before bulk site onboarding. This makes site setup faster and easier to manage.
{% endhint %}

### Key requirements

* Supported Commander software starts at release `53.35+`.
* Use a current version of Edge, Chrome, Firefox, or Safari on a computer.
* Sites need a supported Commander, MNSP, and broadband access.

### How sync works

* Changes sent from Commander Central apply immediately.
* Local Commander changes sync to Commander Central every 15 minutes.
* You can force a refresh from **Tools → Refresh Configuration** in Configuration Client.
* Replicate Configuration can copy supported datasets from one site to multiple sites.


---

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