Commander Fleet Services

Commander Fleet Services allows C-Site Administrators to self-enroll one or more of their sites into the Commander Fleet subscription program directly from the Verifone Portal, without requiring manual back office coordination.

The Commander Fleet subscription enables fleet card acceptance at the site. Pricing is determined automatically based on whether the site has Commander Payments active:

• Sites with Commander Payments active
• Sites without Commander Payments

Subscriptions are monthly, auto-renewing, and managed through the 2Checkout payment gateway. Once subscribed, the site's status updates automatically as AMDOCS provisions the Commander Fleet entitlement.

Navigation: Verifone Commander Central > Administration > Site Management > Services.

Only users with the C-Site Administrator (PETRO_SITE_ADMIN) role can access the Commander Fleet Services page and initiate a subscription. Other role types are redirected away from this page.

Eligibility & Pricing

When the Commander Fleet Services page loads, Commander Central displays each site managed by the administrator along with its eligibility status and monthly price. This data is determined automatically — no manual input is required.

The following table describes the eligibility states a site may display:

Eligibility Status	Sign Up Available?	Description
Eligible	Yes — Sign Up button shown	The site meets all requirements for Commander Fleet enrollment: the site has an active Annual Software Maintenance (ASM) license, a complete site address, and no existing active Commander Fleet subscription.
Subscribed	No — Subscribed badge shown	The site already has an active Commander Fleet subscription provisioned by Amdocs.
Awaiting Activation	No — 'Awaiting activation from Amdocs' shown	Payment has been accepted by 2Checkout but AMDOCS has not yet provisioned the Commander Fleet entitlement. The site will transition to Subscribed automatically once AMDOCS confirms activation.
Site Solution Inactive	No — Sign Up hidden	The site's Annual Software Maintenance (ASM) license has expired or is not present. Renew the ASM license before attempting to enroll the site in Commander Fleet.
Incomplete Address	No — Sign Up hidden	The site is missing one or more required address fields (street address, city, ZIP code, state, or country). Update the site address before attempting enrollment.

Pricing is determined automatically based on each site's Commander Payments status at the time of enrollment. If a site's Commander Payments status changes after enrollment, the monthly price is not automatically updated. Contact Verifone support if a billing adjustment is required.

Subscribing to Commander Fleet

Navigate to Commander Fleet Services

1. Log in to the Verifone Portal as a C-Site Administrator.
2. Navigate to Administration > Site Management > Services.
3. Select Commercial Fleet from the Select Service drop-down menu. The page displays all sites managed by your account with their eligibility status, monthly price, and a Sign Up button for eligible sites.

Initiate Sign Up for an Eligible Site

1. Locate the site you want to enroll. Sites showing a Sign Up button are eligible for Commander Fleet. Sites that are ineligible display a status indicator instead of a Sign Up button (see Eligibility & Pricing for details).
2. Click Sign Up next to the site you want to enroll. A sign-up panel opens on the right side of the screen.

Review and Confirm Site Details

1. In the sign-up panel, review the pre-filled site information:

   • Site name and Service ID
   • Monthly price
   • Site address
   • Company name and email address

   These fields are read-only and are drawn from the site's existing record in Verifone Commander Central.
2. Read the terms and conditions.
3. Select the checkbox to confirm: “I have read and agree to the terms and conditions and site compatibility requirements.”
4. Click Purchase Now. The 2Checkout payment form opens within the portal.

Complete Payment

1. In the 2Checkout payment form, enter your payment details:

   • Card number
   • Expiration date
   • Security code (CVV)
2. Review the billing details. The Delivery Address and Company Name are pre-filled from C-Site and cannot be edited in the payment form.
3. Review and accept the 2Checkout Terms & Conditions.
4. Click Place Order to submit the payment. The payment is processed securely by 2Checkout. Card data does not pass through Verifone systems.

If your card is declined, an error message displays within the payment form. Correct the card details and try again — the form remains open and you do not need to restart the sign-up process.

Activation

After a successful payment, the portal displays an activation-in-progress screen while Amdocs provisions the Commander Fleet entitlement for the site. The site's status on the Services page updates to “Awaiting activation from Amdocs.” After Amdocs confirms the entitlement, the site status updates automatically to Subscribed. This may take a short time to reflect. No further action is required.

To confirm the Commander Fleet subscription is active, navigate to Administration > Site Management > Services > Commercial Fleet and locate your site. A Subscribed status confirms the entitlement has been provisioned.

Subscription Status Reference

The following table describes the subscription status values displayed on the Commander Fleet Services page.

Status	Description
Eligible	The site meets all requirements for Commander Fleet. A Sign Up button is shown.
Awaiting activation from Amdocs	Payment has been accepted by 2Checkout. Amdocs is provisioning the Commander Fleet entitlement. The Sign Up button is hidden. No action required — the status will update automatically.
Subscribed	Commander Fleet is fully active at this site. The Sign Up button is hidden.
Site Solution Inactive	The site's Annual Software Maintenance (ASM) license is expired or not present. The Sign Up button is hidden. Renew the ASM license before re-attempting enrollment.
Incomplete Address	One or more required address fields (street address, city, ZIP, state, country) are missing. The Sign Up button is hidden. Update the site address and then return to this page.

Error & Ineligibility Scenarios

The table below describes scenarios where the sign-up flow cannot be completed and the recommended resolution for each.

Scenario	What You See	Resolution
Site has no active ASM license	Site Solution Inactive — Sign Up button is hidden	Renew the site's Annual Software Maintenance (ASM) license. Once the license is active, return to Services > Commercial Fleet and the Sign Up button will appear.
Site address is incomplete	Incomplete Address — Sign Up button is hidden	Navigate to Site Management and update the site's address so that all required fields are present: street address, city, ZIP code, state, and country. Return to Services > Commercial Fleet to enroll.
Payment is declined	Decline message shown within the payment form	Correct the card details (card number, expiration date, or CVV) and click Place Order again. The payment form remains open — you do not need to restart the sign-up process.
Payment form fails to load	Error screen with Retry option shown	Click Retry to attempt to reload the payment form. If the problem persists, contact Verifone support.
Commander is offline	'Commander is offline. Please check its connectivity with Commander Central' message shown	Check the Commander's network connectivity. Once the Commander is back online, return to the Services page to complete enrollment.
Services page fails to load	Inline error shown; Sign Up actions unavailable	Refresh the page. If the problem persists, contact Verifone support. Existing subscription data is not affected.
Site already subscribed	Subscribed badge shown — Sign Up button is hidden	No action required. The site is already enrolled in Commander Fleet.
Subscription cancellation needed	No self-service cancel option available	To cancel a Commander Fleet subscription, contact the Verifone Helpdesk. Self-service cancellation is not supported in the current release.

Known Limitations

• Automatic billing adjustment if a site gains or loses Commander Payments status after enrollment. If this occurs, the monthly charge does not change automatically. Contact Verifone support.
• Automatic subscription cancellation if a site's ASM license expires after enrollment. The site continues to be billed until cancellation is requested via the Helpdesk.
• Self-service subscription cancellation. To cancel, contact the Verifone Helpdesk.