Dashboard

This section discusses the Verifone Commander Central dashboard. The dashboard provides information on active sites, offline sites, latest sites added, pending authorization sites, and devices. The Dashboard is located under Verifone Commander Central > Overview > Dashboard.

Not all users will have access to all these features. Feature access will depend on a user’s permissions. See the User Role and Users sections for more information.

Dashboard on Initial Login

Here is a sample dashboard layout with some steps already completed. You should work through each step-in sequence to properly configure the application. See the Hierarchy, Sites, Roles, and Users sections of the documentation for information on configuring each of these areas.

1

Hierarchy

Add and view hierarchies, which are lists of groups of sites as your business organizes them, e.g., National > Regional > State, etc.

2

Sites

Create and manipulate lists of sites that sit in various levels of the hierarchy.

3

Roles

Create user roles so you can assign permissions (configured by Verifone) to individual users or groups of users at one time.

4

Users

Create and manage user profiles for users who need to log in to perform various functions in the Cloud application.

After you have completed all the setup steps, and have active Sites, the Dashboard will look like this:

Troubleshooting

Dashboard Not Loading After Setup

If the dashboard is not loading past the setup screen after all configuration steps have been completed, this is typically caused by one of the following:

• Sites have not been added to the account. The dashboard cannot display device or site data until at least one site has been added under Administration > Site Management > Sites.
• The Commander has not completed onboarding to the Commander Central. See the Chapter – Connect Device to Cloud for onboarding steps.

After the Verifone Commander is onboarded, it will pull down all site assets. If there are no assets, the dashboard will have nothing to display. Follow the steps below to check for site assets.

To check for site assets:

1

Open Assets

Navigate to Verifone Commander Central > Commerce > Site Assets.

2

Select Company

Under the Company Name field, select the company name associated with the site. This should match the name configured for Verifone Commander Central. The assets for Verifone Commanders will be displayed after they have been fully onboarded to the Verifone Central. If no assets appear, confirm that the Commander onboarding process has been completed.