> For the complete documentation index, see [llms.txt](https://commanderhelp.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://commanderhelp.verifone.com/customer-documentation/petro-and-c-store/commander-central/commander-central-user-guide/reports/commander-reports.md). # Commander Reports Commander Reports provides Store Managers and Administrators with access to period-close reports generated by the Commander Site Controller at each site. Reports are automatically synced to Verifone Commander Central at the close of every shift, day, or other configured period — no manual export or direct Commander Site Controller login is required. Navigation: Verifone Commander Central > Commerce > Reports.
### Accessing Commander Reports To access Commander Reports: {% stepper %} {% step %} **Log In** Log into Verifone Commander Central. {% endstep %} {% step %} **Open Reports** Navigate to Commerce > Reports. {% endstep %} {% step %} **Find Site** Use the **Service ID** search field or **Hierarchy** drop-down menu to locate the site whose reports you want to view. {% endstep %} {% step %} **Apply Filter** Click **Apply** after selecting the sites from the **Service ID** search field or **Hierarchy** drop-down menu. {% endstep %} {% step %} **View List** The report list displays all available period-close reports for the selected site, sorted by most recent period close. {% endstep %} {% endstepper %} #### Search & Filter Field Descriptions The following fields are available in the search and filter bar at the top of the Reports page:
Field/ButtonDescription
Service IDThe default search type. Enter a site's Service ID in the Search Criteria field and select Search to locate a specific site.
Search CriteriaFree-text input field for entering the Service ID or other search value. Works in conjunction with the search type selector on the left.
SearchSubmits the search and displays matching sites as site cards below.
HierarchyFilters the site list by your account's organizational hierarchy. Select to expand and choose hierarchy nodes. The (+1) badge indicates the number of active hierarchy filters.
Clear FiltersRemoves all active Hierarchy filters and resets the page to show results without hierarchy filtering.
When a site is found, a site card appears showing the following information:
Field / ButtonDescription
Site NameThe display name of the site as configured in Verifone Commander Central.
Service IDThe unique identifier for the site. Used to locate and identify the Commander Site Controller unit.
VersionThe Commander Site Controller software version currently running at this site (e.g. 057.01.00). This is the base version that determines how report data is parsed and mapped for display.
StatusThe Commander Site Controller's current connection status. ONLINE (green) indicates the Commander Site Controller is connected and actively syncing report data. If the Commander Site Controller is offline, report data from the last connected sync remains available, but new period closes will not appear until connectivity is restored.
HideCollapses the site card from view without clearing the search results or filters.
Period TypeRequired. Specifies which type of reporting period to view. The drop-down is populated dynamically - only period types with at least one completed, approved close for this site appear. Select a Period Type first, as this filters the Available Periods list. See Period Type Reference below for all possible values.
Available PeriodsRequired. Lists the completed period closes available for the selected Period Type and site. Each entry includes a date and sequence number identifying the specific close (e.g. a shift close from a given date). Only approved period closes are shown - the currently open (in-progress) period does not appear. Select the specific period you want to report on.
Report Type(s)Required. Specifies which report table(s) to generate from the selected period. Each Commander Site Controller period close produces data across up to 46 distinct report tables. Select one or more report types to include. See Report Type Reference below for the full list of available tables.
Generate ReportSubmits the request and retrieves the selected report(s) for the chosen site, period type, available period, and report type(s). Disabled until all three fields (Period Type, Available Periods, and Report Type) have a value selected. The drop-down arrow on the button may provide additional output format options.
Discard/ClearResets the Period Type, Available Periods, and Report Type selections without navigating away from the page.
### Generating a Report After selecting a site, the report generation panel appears below the site card. Complete the three required fields and then select Generate Report. To generate a Period Close Report: {% stepper %} {% step %} **Period Type** From the Period Type drop-down, select the type of period close to view (e.g. Shift, Day). Only period types that have at least one completed close available for this site will appear. {% endstep %} {% step %} **Select Period** From the Available Periods drop-down, select the specific period close to view. The list shows all completed, approved closes for the selected period type, with the most recent first. {% endstep %} {% step %} **Report Type** From the Report Type(s) drop-down, select one or more report tables to include in the output (e.g. summaryTotals, departmentTotals). {% endstep %} {% step %} **Generate Report** Select Generate Report to retrieve and display the selected report. The Generate Report button is disabled until all three fields are completed. {% endstep %} {% endstepper %} ### Viewing a Report To view the data for a specific period close report: {% stepper %} {% step %} **Find Report** Locate the report in the list using the Service ID, Hierarchy, Period Type, or Date filters. {% endstep %} {% step %} **Open Report** Select View next to the report you want to open. The report viewer opens and displays the report data for the selected period. {% endstep %} {% step %} **Review Data** Review the report content. The data is presented using the Commander Site Controller's standard report formatting. {% endstep %} {% step %} **Go Back** To return to the report list, select Back or use the browser's back navigation. {% endstep %} {% endstepper %} {% hint style="info" %} Commander Site Controller Reports are displayed using the Commander Site Controller's existing report style sheets. The layout and field labels match the reports you would see on the Commander Site Controller directly. {% endhint %} ### Report Availability and Retention Commander Site Controller Reports are made available in Commander Central automatically after each period close on the Verifone Commander Site Controller. The following rules apply: * Reports appear in Commander Central within a short time of the Commander Site Controller completing a period close, once the data has been transmitted and confirmed. * Reports are retained in Commander Central for 90 days from the date of the period close. Reports older than 90 days are automatically removed. * If a Commander Site Controller is offline at the time of a period close, the Commander Site Controller will automatically retry the report transmission once connectivity is restored. No manual intervention is required. * Each period type (Shift, Day) produces its own set of report records. A Day close will also include the constituent Shift closes from that day, each available as separate entries. {% hint style="info" %} Reports are generated on the Commander Site Controller from the site's totals database at the time of each period close. Historical data from before the Commander Site Controller was connected to Commander Central is not available. {% endhint %}
Retention RuleDetail
Retention period90 days from the period close date
Report availability after period closeAvailable within a short time of the Commander Site Controller completing and transmitting the close
Offline Commander Site Controller BehaviorCommander Site Controller retries transmission automatically when connectivity is restored — no manual action needed
Data sourceCommander Site Controller on-site totals database (Empress DB), extracted at period close
Historical dataOnly available from the point the Commander Site Controller was registered with C-Site and began syncing
### Period Types Reference The following period types are supported in Commander Site Controller Reports. The period types available for a given site depend on the Commander Site Controller's configuration.
Period TypeDescription
SHIFTA single shift period close. Shift closes occur when a cashier or manager closes a shift on the Commander Site Controller. Multiple shifts may occur within a single day.
DAYA day period close. Day closes occur once per business day and include a summary across all shifts for that day. A Day close automatically includes its constituent Shift closes as separate report entries.
{% hint style="info" %} The period types available depend on the Commander's software version and configuration. Contact your Verifone Authorized Service Contractor (VASC) if expected period types are not appearing in the report list.
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