Welcome to the Help Center - Guides to support and troubleshoot your Verifone devices
For the complete documentation index, see llms.txt. This page is also available as Markdown.

System Settings

NTP Settings

Controls core operational configurations, including time synchronization through an NTP (Network Time Protocol) server. The System Settings section is located at Verifone Commander Central > Configuration > Site Management > (Site) > System Settings.

NTP Server

The NTP server ensures the device maintains accurate, consistent time for transactions, logging, and network communication.

Field/Button
Description

NTP Enabled

Turns on automatic time synchronization using a Network Time Protocol server.

NTP Disabled

Stops the device from syncing its clock with an NTP server.

NTP Server Address

Specifies the server the system contacts to obtain accurate time.

Discard

Remove any changes made to this form.

Apply Changes

Save all changes made to this form.

Reboot Commander

The Reboot Commander command allows authorized users to remotely reboot the Verifone Commander Site Controller at a site. This is typically used during maintenance or when the Verifone Commander Site Controller requires a restart to apply configuration changes.

Navigation: Verifone Commander Central > Site Management > (Select Site) > System Settings > Reboot Commander.

To reboot the Verifone Commander Site Controller:

1

Navigate

Navigate to System Settings > Reboot Commander.

2

Check Site

Make sure the site is idle before you continue. Confirm that no transactions are currently in progress at the site.

3

Select

Start the Reboot Commander.

4

Review Prompt

Review the confirmation prompt carefully:

“Rebooting the Commander will take fuel and payments offline during the reboot period. Please ensure there are no transactions currently in progress prior to rebooting the Commander, as these transactions may not be completed as a result of the reboot. Are you sure you want to reboot the Commander?”

5

Confirm

Select Confirm to proceed, or Cancel to abort.

6

Track Status

Monitor the reboot until the Commander Site Controller is back online. The command status updates to ACCEPTED, then IN_PROGRESS. The Verifone Commander Site Controller will reboot and come back online automatically. Monitor the status indicator to confirm the Verifone Commander Site Controller is back online after the reboot.

Field / Button
Description

Reboot Commander

Sends a reboot command to the Commander Site Controller at the site. A confirmation prompt is displayed before the command is submitted. Fuel and payment operations will be offline during the reboot.

Commander Site Controller Status

Indicates whether the Commander Site Controller is currently online or offline. If the Commander Site Controller is offline, Commander Central will display: 'Commander is offline. Please check its connectivity with Commander Central.'

Last Command Status

Displays the status and timestamp of the most recently submitted Reboot Commander command.

Description

Displays a description or error detail for the last command execution.

Resend

Resends the Reboot Commander command. Available when status is FAILED or RETRY_RE-QUIRED.

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