Site Transfer Between Merchant Accounts

Overview

When attempting to onboard a site in Verifone Commander Central, the message “Service ID is used by another merchant” indicates that the site is still associated with a different merchant account. To transfer the site to a new merchant account, the administrator of the account where the site is currently registered must first delete the site. After the site has been removed from the original account, it can be successfully onboarded to the new merchant account.

Deleting a Site

1

Sites

To delete a site from the current merchant account, the Verifone Commander Central administrator must log in to Verifone Commander Central and navigate to Administration > Sites.

2

Select

Select the site from the list that needs to be deleted.

3

Edit

Select the Edit Site button in the top or bottom right corner of the screen.

4

Delete

Scroll to the bottom of the Edit Site page and select the red Delete Site button.

5

Additional Sites

Repeat steps 2 through 4 for any additional sites that need to be transferred to a new merchant account.

Unknown Site Administrator

If the Verifone Commander Central administrator is unknown or unavailable, the Verifone Helpdesk can remove a site from a merchant account. For optimal support, use the chat feature available at Verifone Support.

Bulk Site Removal

If multiple locations need to be removed and the Verifone Commander Central administrator is unable to complete the deletion steps, the Verifone Helpdesk can remove the locations. For bulk site removal requests, the typical turnaround time is 3–5 business days.