> For the complete documentation index, see [llms.txt](https://commanderhelp.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://commanderhelp.verifone.com/customer-documentation/petro-and-c-store/pin-pads/implementation-guides/m400/configuration.md).

# Configuration

This section describes configuring the Verifone M400. The configuration sections
\
covered are:

* Configuring the IP Address in System Mode
* Configuring Verifone M400 in Configuration Client
* Configuring the Sound in System Mode
* Configuring the 24 Hour PCI Reboot in System Mode

### Configuring the IP Address in System Mode

{% hint style="info" %}
If the IP Address cannot be configured or does not work in System Mode, configure the IP Address using the EVPAY Configuration chapter steps.
{% endhint %}

Use the following procedure to configure the IP Address on the Verifone M400 PINpad using System Mode.

{% stepper %}
{% step %}

#### Enter System Mode

If an application is already loaded and running, put the Verifone M400 PINpad into System Mode by pressing keys 1, 5, 9 at the same time on the keypad. If there is no application loaded, the terminal will boot up to the System Mode Login Screen.

<figure><img src="/files/mmsZMnoyZjsIsfm6vEVJ" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Select Supervisor

At the Users menu, tap Supervisor.

<figure><img src="/files/DxXMmrAfiZo3QbCk72ug" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Enter the password

Enter the 7-digit default passwords 1111111, 1668321, or 166831at the prompt. If the PIN pad was sent in for repair the password may have been reset to 1668321. After entered, it will prompt to be reset.

<figure><img src="/files/shA0hrmA0wYNoBLZANxb" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The required password minimum is 7-digits.

PIN pad owners are responsible for maintaining the password for the device after the default password has been changed. Should a device owner forget the password, the unit must be sent to the Verifone repair facility to be reset.
{% endhint %}
{% endstep %}

{% step %}

#### Open Communications

At the main screen, tap Administration.

<figure><img src="/files/Y2j6QqAteWIkLgvEWDO0" alt=""><figcaption></figcaption></figure>

At the Administration screen, tap Communications.
{% endstep %}

{% step %}

#### Open Ethernet settings

At the Communications screen, tap Ethernet.

<figure><img src="/files/YFIhbSx64KqQ9AMGUaEP" alt=""><figcaption></figcaption></figure>

At the Ethernet screen, tap eth0.

<figure><img src="/files/IeFVWjChwaD4jWQQ2gH6" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
When the PIN pad is connected, the Status connectors in the upper right hand corner are green. When the Status connectors are red, the PIN pad is offline.
{% endhint %}
{% endstep %}

{% step %}

#### Enter the IP address

At the eth0 screen, enter the IP address and then press the green button on the keypad.

<figure><img src="/files/b1HjasNDqhL8s5jhKLhr" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Exit System Mode

Tap the arrows in the upper left hand corner of the screen and then follow the prompts to exit from System Mode.
{% endstep %}
{% endstepper %}

### Configuring Verifone M400 in Configuration Client

Use the following procedure to configure the Verifone M400 PINpad on Verifone Commander Configuration Client.

Open a web browser and key “<https://192.168.31.11/ConfigClient.html>” into the URL box. The Verifone Commander Configuration Client displays with the login window.

{% hint style="info" %}
The URL is case sensitive.

If an invalid certificate message displays, accept and proceed to the next step.
{% endhint %}

{% stepper %}
{% step %}

#### Sign in

Key in the User Name and Password.
{% endstep %}

{% step %}

#### Open POP Configuration

Navigate to Verifone Configuration Client > Payment Controller > EPS Configuration > EPS Global Configuration > POP tab and then go to the POP Configuration panel.

<figure><img src="/files/8uGwmwUr1SjuCUYPcg6C" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Add a POP

Click Add POP.
{% endstep %}

{% step %}

#### Select the model

Select MX 915 from the Model drop down menu.
{% endstep %}

{% step %}

#### Configure connection settings

Key in the IP Address.

Key in the Port.

Click the Connect with SSL check box.

Key in the Secure Port.
{% endstep %}

{% step %}

#### Configure signature and line item settings

Click the Signature Enabled check box.

Click the Line Item Display Enabled check box.

Key in the Line Item Display Port.
{% endstep %}

{% step %}

#### Enter PINpad information

Enter the information pertaining for each Verifone M400 PINpad.

{% hint style="info" %}
Click on the dark blue line to start editing.

Verifone M400 and MX PINpads must have unique IP addresses. Verifone M400 and MX PINpads must both be either SSL or nonSSL.
{% endhint %}
{% endstep %}
{% endstepper %}

### Configuring the Sound in System Mode

Use the following procedure to configure the sound on the Verifone M400 PINpad using System Mode.

{% stepper %}
{% step %}

#### Enter System Mode

If an application is already loaded and running, put the Verifone M400 PINpad into System Mode by pressing keys 1, 5, 9 at the same time on the keypad. If there is no application loaded, the terminal will boot up to the System Mode Login Screen.

<figure><img src="/files/gEurrloe38sCkGLCQTGY" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Select Supervisor

At the Users menu, tap Supervisor.
{% endstep %}

{% step %}

#### Enter the password

Enter the 7-digit default passwords 1111111, 1668321, or 166831 at the prompt. If the PIN pad was sent in for repair the password may have been reset to 1668321. After entered, it will prompt to be reset.

<figure><img src="/files/NDiibftMk2KI1BIRYHP4" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The required password minimum is 7-digits.

PIN pad owners are responsible for maintaining the password for the device after the default password has been changed. Should a device owner forget the password, the unit must be sent to the Verifone repair facility to be reset.
{% endhint %}
{% endstep %}

{% step %}

#### Open Buzzer / Audio

<figure><img src="/files/NuSMVhFlzIVeaOopvQ40" alt=""><figcaption></figcaption></figure>

At the Main menu, tap Diagnostics.

<figure><img src="/files/qzsnBuE9vFsoVw58QLzW" alt=""><figcaption></figcaption></figure>

At the Diagnostics menu, tap Buzzer / Audio.
{% endstep %}

{% step %}

#### Configure speaker and headphone audio

<figure><img src="/files/WgLphY85HNBy5jqorQ1f" alt=""><figcaption></figcaption></figure>

At the Buzzer / Audio screen, tap the “ON” button to turn off the Internal Speaker and/or Headphones.

<figure><img src="/files/eIweoQRNXFkKWlSW6jj9" alt=""><figcaption></figcaption></figure>

At the Buzzer / Audio screen, tap the “OFF” button to turn on the Internal Speaker and/or Headphones.
{% endstep %}

{% step %}

#### Open Sound Utilities

Navigate back to the Main menu screen and tap Administration.

<figure><img src="/files/vVWLa43fjZApIvSDR9wR" alt=""><figcaption></figcaption></figure>

At the Administration screen, tap Sound Utilities.

<figure><img src="/files/iCEfXZghhzyLVgxKKeMk" alt=""><figcaption></figcaption></figure>

At the Sound Utilities menu, tap Change Volume.
{% endstep %}

{% step %}

#### Adjust volume

<figure><img src="/files/grM3lwwHOiW1IIWQql6X" alt=""><figcaption></figcaption></figure>

At the Change Volume screen, either tap the area on the slider or touch and drag the adjuster knob left or right to change the volume.
{% endstep %}

{% step %}

#### Exit System Mode

Tap the arrows in the upper left hand corner of the screen and then follow the prompts to exit from System Mode.
{% endstep %}
{% endstepper %}

### Configuring the 24 Hour PCI Reboot in System Mode

Use the following procedure to configure the 24 Hour PCI Reboot on the Verifone M400 PINpad using System Mode.

{% stepper %}
{% step %}

#### Enter System Mode

If an application is already loaded and running, put the Verifone M400 PINpad into System Mode by pressing keys 1, 5, 9 at the same time on the keypad. If there is no application loaded, the terminal will boot up to the System Mode Login Screen.

<figure><img src="/files/ne7sVHtJjYgdrXsiOR0A" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Select Supervisor

At the Users menu, tap Supervisor.
{% endstep %}

{% step %}

#### Enter the password

Enter the 7-digit default passwords 1111111, 1668321, or 166831 at the prompt. If the PIN pad was sent in for repair the password may have been reset to 1668321. After entered, it will prompt to be reset.

<figure><img src="/files/45k43Lh4HN9diOv8ayXm" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The required password minimum is 7-digits.

PIN pad owners are responsible for maintaining the password for the device after the default password has been changed. Should a device owner forget the password, the unit must be sent to the Verifone repair facility to be reset.
{% endhint %}
{% endstep %}

{% step %}

#### Open Date/Time settings

<figure><img src="/files/4LM42Y6TI8PeMH7NC2KT" alt=""><figcaption></figcaption></figure>

At the main screen, tap Administration.

<figure><img src="/files/LCbddgoroPcrAqnrtFam" alt=""><figcaption></figcaption></figure>

At the Administration screen, tap Date/Time.
{% endstep %}

{% step %}

#### Select the reboot time

<figure><img src="/files/8cTpiPqf5yscENo74130" alt=""><figcaption></figcaption></figure>

If this is the first time setting the 24 Hour Reboot, tap “Time not set yet” next to the 24/48 hr reboot: option. If the time was previously set, tap the current set time.
{% endstep %}

{% step %}

#### Enter hours

Using the keypad, key in a numeric value for hours (0-23) based on 24 hour time and press green enter button.
{% endstep %}

{% step %}

#### Enter minutes

Using the keypad, key in a numeric value for minutes (0-59) and press green enter button.
{% endstep %}

{% step %}

#### Enter seconds

Using the keypad, key in a numeric value for seconds (0-59) and press green enter button. The PIN pad will reboot and return to the Welcome screen.
{% endstep %}
{% endstepper %}


---

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