> For the complete documentation index, see [llms.txt](https://commanderhelp.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://commanderhelp.verifone.com/customer-documentation/petro-and-c-store/pin-pads/implementation-guides/m400/hardware-installation.md). # Hardware Installation This section describes the setup procedures for the Verifone M400, in the following \ sections: * Selecting Location * PIN Protection Measures * Unpacking Shipping Carton * Terminal Features * Connection Ports * Verifone Ice Cube Cable * Attaching the Stylus * Terminal Power Source ### Selecting Location Use the following guidelines to select the best location for the Verifone M400 device. #### Ease of Use * Select a location convenient for both merchant and cardholder. * Select a flat support surface, such as a countertop or table, or mount it on a mounting stand supplied by Verifone. * Select a location near a power outlet, POS, ECR, or computer connected to the terminal. {% hint style="warning" %} For safety, do not string cables or cords across a walkway. {% endhint %} #### Environmental Factors * Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. * Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor. * Do not use the Verifone M400 outdoors. {% hint style="warning" %} The Verifone M400 is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. {% endhint %} #### Electrical Considerations * Avoid using this product during electrical storms. * Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). * Do not use the terminal near water or in moist conditions. * Power down the device before cleaning. {% hint style="warning" %} Do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool to avoid shock or damage. {% endhint %} ### PIN Protection Measures Use the following techniques to provide effective screening of PIN-entry devices (PEDs) during the PIN entry process. You can use these methods in combination, although in some cases a single method might suffice. * Position the terminal on the check-in stand in such a way as to block visual observation of the PIN-entry process. Examples include: * Visual shields designed into the check-in stand. The shields may be solely for shielding purposes, or may be part of the general check stand design. * Position the PED so that it is angled in such a way that PIN spying is difficult. * Install the PED on an adjustable stand that allows consumers to swivel the terminal sideways and/or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difficult. * Position in-store security cameras so that the PIN-entry keypad is not visible. Verifone also recommends instruction of the cardholder regarding safe PIN-entry. This can be done with a combination of: * Signage on the PED * Prompts on the display, possibly with a click-through screen * Literature at the point of sale * A logo for safe PIN-entry process #### Ensuring User Privacy Use the following guidelines to protect the user’s privacy when he enters his personal identification number (PIN): * The area of visibility should be no larger than a cone taken from the number 5 key at an angle of 45° and covering an area of 270° directly in front of the user. * PIN entry can be secured by installing an optional Privacy Shield. #### Mounting Considerations Verifone recommends the use of an approved stand for all mounting situations. Position the terminal conveniently in relation to power, POS, ECR, and LAN connections. Ensure the Verifone M400 terminal is located in a manner that allows customers to swipe their magnetic cards or insert their Smart Cards in a smooth and comfortable motion without encountering obstructions. If the unit will be swiveled during normal operation, Verifone requires the use of an approved swivel stand. {% hint style="info" %} Special care is required when mounting the Verifone M400 terminal in sites that utilize anti-theft devices positioned at doorways or surface mounted deactivator pads. Devices of this type, such as Sensormatic brand devices, generate strong electromagnetic fields which may interfere with Verifone M400 terminal. Always select mounting locations at least six feet from doorway units and at least 18 inches from surface mounted deactivator pads. {% endhint %} ### Unpacking Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The terminal is a secure product. Tampering causes it to cease to function or to operate in an unsecured manner. {% stepper %} {% step %} #### Remove and inspect the carton contents The carton should include: * Verifone M400 Terminal, WIFI/BT (PCI5) — P/N M445-403-01-WWA-5 * Verifone Ice Cube Cable with USB, Ethernet, and Power — P/N MCS445-011-00A * Power Supply — P/N PWR445-001-01-A {% endstep %} {% step %} #### Remove plastic wrapping Remove all plastic wrapping from the terminal and components. {% endstep %} {% step %} #### Remove display film Remove the clear protective film from the display. {% endstep %} {% step %} #### Retain packing material Save the shipping carton and packing material for future repacking or moving of the device. {% endstep %} {% endstepper %} {% hint style="warning" %} Do not use a tampered or damaged unit. The terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your Verifone service provider immediately. {% endhint %} ### Terminal Features Familiarize yourself with the terminal features before continuing with the installation process.
#### Front Panel The front panel offers the following features: * A touchscreen display. * A set of keys that include: * A 12-key, telco-style keypad (keypads may vary in style). * Three function keys at the bottom of the keypad (from left to right: CANCEL, CLEAR, ENTER). * A magnetic card reader, built into the right side. LEDs shows the proper swipe direction, with the stripe facing down and towards the keypad. * A smart card reader, built into the unit’s front side. An icon indicates the proper card position and insertion direction. * A 3.5 mm audio jack to facilitate accessibility for the visually impaired. {% hint style="info" %} On screen PIN entry is NOT supported. {% endhint %} ### Connection Ports The terminal has two ports available: USB Type C port for power and communications connection, and a Micro-USB port connector. #### Connecting Cables and Other Devices {% stepper %} {% step %} #### Remove the cable cover Unscrew and remove cable cover.
{% endstep %} {% step %} #### Connect cables and devices Connect required cable connections or optional devices. Attaching the USB C Cable provides multiple connection options.
{% endstep %} {% step %} #### Secure the cover Slide the cover in place so that it securely locks the cable into the PIN pad. Replace the screw on the back cover to ensure the cover cannot be easily removed.
{% endstep %} {% endstepper %} ### Verifone Ice Cube Cable The Verifone M400 terminal uses an Verifone Ice Cube connector cable (P/N MSC445-011-00-A) for LAN, USB, and power connections. The cable connects to the rear of the Verifone M400 using the USB Type C connector. Use a Verifone USB OTG Host cable (P/N CBL132-003-01-A) in the USB port as a service cable for loading software files.
### Attaching the Stylus Use the following steps to attach the stylus (P/N STY445-001-01-A).
{% stepper %} {% step %} #### Position the PINpad Turn the Verifone M400 PINpad upside down onto a soft cloth to protect the display and casing from scratches.
{% endstep %} {% step %} #### Remove the holster Push down the tab and slide out the stylus holster.
{% endstep %} {% step %} #### Attach the stylus Slide the Stylus attachment into the notched receptacle.
{% endstep %} {% step %} #### Reinstall the holster Slide the holster with the Stylus attached into the Verifone M400 PINpad.
{% endstep %} {% endstepper %} ### Terminal Power Source The terminal is powered by an external AC/DC power pack. The terminal requires connection to a power outlet with a dedicated circuit or an uninterruptible power supply (UPS). If other devices are plugged into the same circuit, the terminal can potentially experience power fluctuations that might cause it to malfunction. The terminal shuts down automatically once power source is removed. {% hint style="warning" %} Do not connect the terminal to the power supply until all peripherals are attached. Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with P/N PWR132-003-01-B. See the Specifications section for detailed power supply specifications. Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can also cause data files that are not stored to be lost. {% endhint %} {% hint style="info" %} Verifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges. {% endhint %} #### Connecting Verifone M400 Terminal to a Power Source {% stepper %} {% step %} #### Connect the powered USB cable Connect the Powered USB cable (MCS445-011-00A) to the USB Type C port at the back of the terminal. {% endstep %} {% step %} #### Connect the power supply Plug in power supply (P/N PWR445-001-01-A) to the power connection port on the Ice Cube. {% endstep %} {% step %} #### Connect AC power Plug the AC power cord into a wall outlet or power surge protector. {% endstep %} {% step %} #### Secure the cable cover Slide the cable cover in place so that it securely locks the cable into the PIN pad. Replace the screw on the back cover to ensure the cover cannot be easily removed. {% endstep %} {% endstepper %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://commanderhelp.verifone.com/customer-documentation/petro-and-c-store/pin-pads/implementation-guides/m400/hardware-installation.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.