> For the complete documentation index, see [llms.txt](https://commanderhelp.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://commanderhelp.verifone.com/customer-documentation/petro-and-c-store/pin-pads/implementation-guides/m400/service-and-maintenance.md).

# Service and Maintenance

The Service and Maintenance (SAM) allows the Verifone support team to enhance Site Solution (ASM) support such as:

* Review the general configuration of the device including network and system configurations
* Review PIN pad diagnostic logs
* Correct some operating system and application issues
* Perform diagnostics remotely on the PIN pad, such as screen calibrations

After the software is installed, the SAM terms and conditions screen displays prompting the owner or store manager to accept or decline the agreement. When the Terms and Conditions are accepted on the PIN pad, the files required for the additional diagnostic capabilities will be installed on the PIN pad.

### Startup After Software Installation

When the PIN pad boots up for the first time, a Terms and Conditions screen displays to Accept or Reject the Service and Maintenance agreement (SAM).

<figure><img src="/files/GM9H6rnGh2cgJlm9eq04" alt=""><figcaption></figcaption></figure>

Tap Accept or Reject the Terms and Conditions for the Service and Maintenance Agreement. The startup continues.

{% hint style="info" %}
This prompt displays for five minutes and then times out. The PIN pad will then continue booting up. Also, the prompt displays for five consecutive reboots and then will remain on the screen until it is either Rejected or Accepted.
{% endhint %}

After installation is complete, the Welcome screen displays.

<figure><img src="/files/EkATkr8SJEjE4C7mlR4k" alt=""><figcaption></figcaption></figure>

### Service and Maintenance Verification

{% stepper %}
{% step %}

#### Enter System Mode

If an application is already loaded and running, put the terminal into System Mode by pressing keys 1, 5, 9 at the same time. If there is no application loaded, the terminal will boot up to the System Mode Login Screen.

<figure><img src="/files/yYJspfYlsxXYcxbsHyfM" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Select Supervisor

Select “Supervisor”.

<figure><img src="/files/l6N29Uw0O6n1sb53Di27" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Enter the password

Key in the password 1111111, 1668321, or 166831 at the prompt and press Enter.

<figure><img src="/files/wqObKfNEzbq6mMseMrAf" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Open Config Editor

At the Home screen, tap the “Administration” tab.

At the Administration screen, tap “Config Editor.”

<figure><img src="/files/oTqIqIT8QcxrUMlRzUry" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Open config.usr1

At the Config Editor screen, tap “config.usr1.”

<figure><img src="/files/gXb3DQYqjxGq9Iayxt3v" alt=""><figcaption></figcaption></figure>

If the Terms and Conditions were accepted, the “optinacceptance” value is ‘true’.

<figure><img src="/files/zg3UDlrwnrmexPTADRyg" alt=""><figcaption></figcaption></figure>

If the Terms and Conditions were rejected, the “optinacceptance” value is ‘false’.

<figure><img src="/files/SQVHkHWgTPkozn8NWPJD" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

#### Change the SAM decision

If the site decides after making their decision to either Reject or Accept the Terms and Conditions, they need to tap the ‘0’ value to the right of “enablevhqsamdefault” and change it to a ‘1’ value using the keyboard.

Navigate back to the Home screen and tap “Reboot”. The Terms and Conditions will display upon starting up.

<figure><img src="/files/DevbkP1g5gdNaenkeMW6" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}


---

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