> For the complete documentation index, see [llms.txt](https://commanderhelp.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://commanderhelp.verifone.com/customer-documentation/petro-and-c-store/pin-pads/implementation-guides/p400.md).

# P400

### Revision History

| Date       | Description                                                                                                                                                                                                            |
| ---------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| 02/17/2020 | Initial Documentation Release                                                                                                                                                                                          |
| 06/05/2020 | Added “The required password minimum is 7-digits” to the software installation and Configuring IP sections.                                                                                                            |
| 07/08/2020 | Added a cable note to Cable Connection for Site Use.                                                                                                                                                                   |
| 09/29/2020 | Updated the Software Installation chapter.                                                                                                                                                                             |
| 08/20/2021 | Updated the default password throughout the guide.                                                                                                                                                                     |
| 04/25/2024 | Updated the software installation steps, passwords and branding.                                                                                                                                                       |
| 06/16/2026 | Added Secondary PIN Pad Configuration Supplement: Secondary POP Configuration (ID 065), IFSF/POS Configuration, EMV Initialization, Choose PIN Pad button setup, and Troubleshooting section for initial setup issues. |

## Introduction

The Verifone P400 is the next generation integrated into Verifone Commander Site Controller locations and is intended to function as a secondary PIN pad. The Verifone MX 915, MX 925, and M400 PIN pads are still required to be installed at the location as the primary PIN pad. Verifone P400 PIN pads can be used at kiosk, drive through, or other pass through locations. Its touchscreen functionality and sophisticated design is perfect for the C-Store. The Verifone P400 is a consumer-facing handheld device.

### Front Functions

The Verifone P400 includes the following features:

* Capacitive touch LCD display
* Secure keypad supporting 3x5 matrix containing 0-9, \*, #, Cancel, Backspace/Clear, and Enter keys
  * Supports telco-style format
  * Dual-function Backspace/Clear key
  * Customer-entry for Cancel and Enter keys

### Back Functions

The rear of the Verifone P400 PIN pad displays the following:

* Cable connector compartment
* Threaded grommets for attaching the mounting plate

### Features and Benefits

#### Exceptional Ease of Use and Ergonomics

* Sleek and stylish shape occupies minimal counter space.
* Bold, ergonomic design fits comfortably in the palm of a hand.
* Large, hard-rubber keys provide improved tactile feedback, minimizing errors and maximizing ease-of-use for consumers of all ages.
* Intuitive telco-style interface and colored control keys simplify training and reduce support requests.
* 320 (RGB) x 480 TFT (HVGA) display with a capacitive touch panel.
* Rugged and reliable design.
* Supports payment transactions in a variety of payment environments.

#### Critical Security Protection

* Offers a choice of Master/Session or DUKPT key-management methods to protect PIN-based transactions.
* Offers secure, reliable PIN input for expanding range of PIN-based transactions.
* PCI-compliant for secure solutions, meeting the PED standard.
* Meets ISO and ANSI standards for PIN encryption, key management, and MAC.
* Key injection simplified and secured with Verifone’s SecureKit key loading software.
* Rugged and reliable design absorbs hard knocks found at point-of-sale counters.
* Removable privacy shield offers option of supplemental physical security.

### Requirements

#### Hardware

* Verifone Commander Site Controller
* C18 Point-of-Sale

#### Software

* Verifone Commander Site Controller Software Base 49.00.00 and higher
* Verifone EVPAY Version 1.00.00 and higher


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