Verifone Commander Cashier Traininng Checklist

Date: ____ / ____ / ______ Store: ___________________

Associate: _______________________________ Trainer: _______________________________

Register Components

Main Menu

	Associate	Trainer	N/A
Main Menu / CSR Functions
How to lock your POS workstation

Basics

	Associate	Trainer	N/A
How to sign in and out
How to operate hardware
How to operate keyboard / touchscreen
How to open a shift
How to do a Cashier Close

Methods of Payment, Safe Drops and Safe Loans

	Associate	Trainer	N/A
How to accept methods of payment (Cash, Credit etc.)
How to use quick tender keys and “Rest in Gas”
How to do a Safe Drop
How to do a Safe Loan
How to handle prepaid, un-dispensed fuel
How to split payment on a single transaction

Merchandise Sales

	Associate	Trainer	N/A
How to ring up scannable PLUs
How to ring up non-scannable PLUs
How to use PLU Modifiers (Modify Key)
How to ring up multiples of PLUs (QTY Key)
How to ring up PLUs from a Menu
How to ring up open Department sales

Gift Card Sales

	Associate	Trainer	N/A
How to sell/activate gift cards
How to recharge gift cards

Corrections

How to do an Error Correct
How to do a Line Void
How to do a Transaction Void
How to do a Price Override
How to do a Refund

Other Sales Functions

	Associate	Trainer	N/A
How to reprint receipts
How to Suspend a transaction
How to Recall a suspended transaction
How to use age verification
How to do a Price Check
How to do a Lottery Paid Out
How to perform a Pay In and Pay Out
How to do a No-Sale

Car Wash Sales

	Associate	Trainer	N/A
How to ring up a Car Wash
How to refund a Car Wash

Fuel Sales

	Associate	Trainer	N/A
How to use Fuel Sales Icons
How to authorize a calling pump (postpay)
How to cancel postpay authorization
How to add a postpay fuel sale to a transaction
How to set a prepay fuel sale
How to move a prepay fuel sale between fueling positions
How to void a prepay fuel sale
How to accept multiple prepays on a single transaction
How to handle under-dispensed prepay sales (cash/debit)
How to execute mixed sales (fuel and merchandise)
How to stop pumps
How to restart stopped pumps
How to print fuel receipts (all methods)
How to reprint DCR receipts
How to do a Pump Test (prepay and postpay)
How to set fuel prices
How to initialize fuel prices
How to clear “Reserved” fueling positions
How to clear pumps “On Hold”

Associate Acknowledgment

I hereby acknowledge that I have received training on the above POS procedures and therefore feel capable of operating the POS workstations associated with Commander Site Controller.

Signature:__________________________________________ Date:_____________________

Trainer Acknowledgment

Signature:__________________________________________

Company:__________________________________________ Date:_____________________