InComm
Revision History
02/22/2016
Added Sapphire Chapter.
03/07/2016
Added EPS Network Configuration, Configure InComm in a Sapphire VIPER environment.
06/23/2016
Review Update. Addition of Configuration Client for support in a Sapphire VIPER environment.
09/15/2016
Updated Format.
05/02/2017
Added InComm Fraud Charge Prompts.
07/18/2017
Updated with content to clear doubts raised by InComm
10/02/2018
Made clarifications throughout the document.
04/12/2019
Removed text pertaining to Entry Flag since it is not visible to the user.
05/01/2020
Added information on DCR Authorization Limit. Removed information on Sapphire, which is no longer supported.
09/04/2020
Updated Store ID, Terminal ID ad Dealer ID description. Changed the document structure to number the chapters.
11/11/2020
Updated “Evaluate” to “Pre-Validate”.
23/12/2020
Added note for the situation where an InComm card activation failed, but, the payment was successful.
02/27/2023
Updated UI, removed Sapphire sections and updated branding.
Using This Feature Reference
This Feature Reference provides detailed information on how to configure and use the InComm feature on Verifone Commander.
This feature reference includes the following sections, the information in which pertains to Verifone Commander.
Overview - This section contains a brief description, requirements and the supported hardware configurations for the InComm feature on the Verifone Commander.
Configuring - This section contains information on how to configure the InComm feature on the Verifone Commander.
Using - This section describes how to prepare the Verifone Commander. for the InComm feature.
Reporting - This section contains sample reports with a detailed report description for the InComm feature on the Verifone Commander.
Overview
Feature Description
InComm is a third-party provider of gift cards, stored value cards (private label gift cards), and prepaid items.
The Verifone EPS based application supports various InComm products and transactions.
Supported Hardware Requirements
Verifone Commander with C18 Point of Sale
Verifone Commander Release version 50 and higher
Payment PIN pad(s)
Fuel Dispensers with Dispenser Card Reader (DCR)
Supported Products
In order to set up a product which has multiple sub-products assigned to it, use Menu Chains. Refer the topic “Menus” in the Verifone Commander User Reference Manual for help in creating Menu Chains.
FastCard
FastCard is InComm's brand name for pre-denominated, multi-denominated, or open-denominated card-based products which have no redeemable value until activated at the POS. These cards, also known as content cards, may be used for Prepaid Wireless, Long Distance, Internet Gaming, Music Downloads, Downloadable Ring Tones, or other prepaid products. InComm is the database of record for the associated product data.
FastPIN
FastPIN is InComm's brand name for products that have a Personal Identification Number (PIN). The PIN is delivered to the Point of Sale (POS) at time of purchase, and is printed on the POS receipt along with Product Terms and Conditions for customer use.
Third-Party Gift Cards
Third-Party Gift Cards can be used for payment after activation at third-party stores. InComm facilitates the activation and deactivation requests, but the product activation, associated processing rules and card balance, are handled by third-party card processors.
Closed Loop or Gift Cards
Closed Loop or Gift Cards are private labeled cards redeemable only at the issuing retailer, that can be used as a method of payment through the InComm network.
Financial Gift Cards
Financial Gift Cards are third-party prepaid open loop cards that are universal and can be used wherever the financial institution logos (e.g., VISA, American Express, etc.) are accepted.
InComm facilitates the activation and deactivation requests of these cards, but is not the database of record for processing. These cards typically require an activation fee to complete the sale.
General Purpose Reloadable Cards
General Purpose Reloadable (GPR) Cards are third-party prepaid open loop cards that are universal and can be used wherever the financial institution logos (e.g., VISA, American Express, etc.) are accepted. InComm facilitates the activation and deactivation requests of these cards, but is not the database of record for processing.
These cards can be reloaded after initial sale and activation. By law, consumer Personal Identification information must be collected and verified prior to allowing consumers to reload and/or use a GPR card depending on the card issuer. These cards typically require a fee to complete the activation or reload.
Real Time Recharge Cards
Real Time Recharge Cards (RTR) are third-party wireless cards that allow a consumer to replenish their mobile account using their telephone number or alphanumeric account number at the point of sale.
Product Authorization Cards
Product Authorization Cards involve products or devices purchased by a consumer that require activation prior to use. InComm facilitates the activation and deactivation requests, but is not the database of record for processing.
Glossary of Terms
The following terms and definitions will assist the reader with understanding the content of the Feature Reference.
CTI
Card Type Indicator
DCR
Dispenser Card Reader
EOD
End of Day
EPS
Electronic Payment Server
FEP
Front End Processor
FEP Module
Front End Processor Module running on EPS
GPR
General Purpose Reloadable (GPR) Cards
IFSF
International Forecourt Standards Forum
MOP
Method of Payment
PAN
Personal Account Number
PIN
Personal Identification Number
PLU
Price Look Up
POP
Point of Purchase (commonly referred to as a PIN pad)
POS
Point of Sales
RTR
Real Time Recharge
SAF
Store and Forward
SMS
Site Management Suite for Verifone Commander
TOR
Time Out Reversal
UPC
Universal Product Code
InComm Reference Table
FEP Network Terminal ID
an8
Field 41 - Terminal Identification, Card Acceptor
Terminal ID. This field is usually set as 5 digit store number + 3 digit lane number. In the Verifone Commander, the Terminal ID is a single value per site. It is required that the Terminal ID be unique across all the sites. Recommendation: set this configuration value to the 5 digit site ID (zero padded) and lane number 000. For example, store number 141 would be set as “00141000”(“00141” = 5 digit store ID, “000” = 3 digit lane number).
FEP Dealer ID
an50
Field 32 – Identification Code, Acquiring Institution
Merchant Retailer ID (assigned by InComm). Set this to the value given by InComm.
FEP Store ID
an15
Field 42 - Identification Code, Card Acceptor
Store ID (5 digit store number (zero padded) + merchant/ retailer name, such as 00141SUPERTSHOP) This value’s format may vary. An InComm integration project resource provides the format.
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