Configuring InComm
Configuring the InComm feature encompasses:
Enabling or disabling InComm transaction processing.
Setting departments and PLUs for selling InComm products.
Enabling or disabling each transaction type.
Determining if validation is required for each transaction type.
Specifying the Ticket Security Level for each transaction type.
Creating PLUs and departments as part of the initial configuration.
InComm Departments
Before you begin the actual InComm configuration, you must set up departments for each transaction type. This configuration includes:
A unique product code with a corresponding transaction type assigned to each department.
The Product Codes to be used for each transaction type.
These departments can then be linked to networks using the new Electronic Payment Server (EPS) Prepaid Configuration applet.
See the table below for a list of departments and product codes.
Pin Activate Prepaid Card
560
Enable Device Or Handset Unlock
562
Third Party Prepaid Card Activate
564
Third Party Prepaid Card Reload
565
Financial Prepaid Card Activate
566
Proprietary Prepaid Card Activate
568
Proprietary Prepaid Card Reload
569
General Purpose Activate
570
General Purpose Reloadable
571
Real Time Recharge
572
Wireless Real Time Recharge
573
There could be multiple departments for the same transaction type.
Each department can be assigned a fee.
PLUs representing swipe reload products need to be linked to Swipe Reload department.
If a fee is specified for Swipe Reload department, the fee is applied to all the swipe reload transactions.
There is also an option to specify fee for a PLU. If a fee is specified for a PLU, it takes precedence over the department fee.
To setup a general purpose reloadable card that prompts the customer to swipe the card on PIN pad after completing payment, do the following:
Create a new department and assign the general purpose reloadable card product code.
Create an Open PLU assigned to the gift card department for prompting recharge amount.
For easy access create a softkey for the Department and the PLU.
InComm Card Types, Transaction Types, and Product Codes
Fast Card
Card Activation
General Purpose Activate (570)
Fast Card
Wireless Recharge
Wireless Recharge (573)
Fast Card
Card Deactivation
General Purpose Activate (570)
Fast PIN
Fast PIN Sale
PIN Activate Prepaid Card (560)
Fast PIN
Fast PIN Return
PIN Activate Prepaid Card (560)
Third Party Gift Cards
Card Activation
Third Party Prepaid Card Activate (564)
Third Party Gift Cards
Card Deactivation
Third Party Prepaid Card Activate (564)
Closed Loop Gift Cards
Card Activation
Proprietary Prepaid Card Activate (568)
Closed Loop Gift Cards
Card Deactivation
Proprietary Prepaid Card Activate (568)
Closed Loop Gift Cards
Recharge
Proprietary Prepaid Card Reload (569)
Financial Gift Cards
Card Activation
Financial Prepaid Card Activate (566)
Financial Gift Cards
Card Deactivation
Financial Prepaid Card Activate (566)
General Purpose Reloadable Cards
Card Activation
General Purpose Activate (570)
General Purpose Reloadable Cards
Card Deactivation
General Purpose Activate (570)
General Purpose Reloadable Cards
Swipe Reload
General Purpose Reloadable (571)
Real Time Recharge
Real Time Recharge
Real Time Recharge (572)
Product Authorization
Enable Device
Enable Device / Handset Unlock (562)
Product Authorization
Disable Device
Enable Device / Handset Unlock (562)
Balance Inquiry, Redemption, Card Redemption lock, Card Redemption Unlock, and Store credit transactions are excluded as these are not linked to product codes. These transactions (tender transactions) are supported for InComm Closed Loop cards only.
Configuring Departments
Configuration Client
In Configuration Client, go to Store Operations > Merchandise. The Merchandise Configuration window appears.
Departments
Select the [Departments] tab. The Department form appears.
Add or Delete
Select [Add] to set up an InComm Department or Delete to delete an existing department.
Configure the Department
Configure the Department parameters as listed in the table below.
Department
Number
Sets the new department number.
Name
Describes the department.
Min. Amount
Sets the minimum allowable dollar amount for a line item sale.
Max. Amount
Sets the maximum allowable dollar amount for a line item sale.
Product Code
Set by the network. Categorizes the products sold.
If a PLU and a department have different codes, the product code assigned to the PLU overrides but only if the product code in the PLU File ≠ 0.
Category
Sets the category if categories are used in this department.
Categories are set up in Store Operations > Merchandise > Category.
Fuel Tax Exemption
Sets the fuel tax exemption that applies in this department.
The parameter does not appear unless a fuel tax exemption record has been set up in Forecourt > Fuel Tax Exemption. It apples to fuel departments only.
Fees
Set to automatically apply a fee to the sales in this department.
ID Check
Sets the appropriate ID Check in this department.
Taxes
Sets the tax is to be imposed in this department.
Taxes are set up in Store Operations > Payment > Tax Rates.
Blue Laws
Set to restrict the sales of an item in this department on designated days.
Blue Laws are set up in Store Operations > Restrictions > Blue Laws.
Some of the items in this table require setup in pop-up windows, as listed below.
Click [Edit] to open the Fees pop-up window; select the associated fee(s).
Click [Edit] to open the ID Check pop-up window; select the associated ID(s).
Click [Edit] to open the Taxes pop-up window; select the associated taxes.
Click [Edit] to open the Blue Laws pop-up window; select the associated law.
Configure InComm Department
Configure the InComm Department Options.
Options
Allow Food Stamps
Determines whether food stamps will be allowed for a sale made to this department.
Allow Fractional Quantity
Permits the product to be sold in fractional quantities as needed in this department.
If this parameter is selected, all quantities entered in department sales for this department are read as decimals. For example, if the quantity is 1 3/4 lbs of turkey, key [1] [7] [5]. If this parameter is not selected, all quantities entered are read as whole numbers.
Fuel Department
Defines the department as a fuel department.
If the Fuel Department option is selected, then do not select “Mark as Negative.”
Allow Special Discount
Permits items in this department may have a special discount applied to them.
If this parameter is selected, then Special Discount MOP should be set up in Store Operations > Payment > MOP with Special Discount MOP Code.
Negative Department
Permits transaction amounts to be subtracted from receipt and report totals.
Money Order Department
Defines the department as a money order department.
If this parameter is selected, then do not select “Mark as Negative.”
Save or Cancel
Select [Save] to accept, or [Cancel] to exit without saving changes.
Configuring PLUs
PLUs represent a sellable item. Multiple PLUs can then be linked to a department.
Configuration Client
From the Configuration Client, go to: Store Operations > PLUs.
The Price Look Up Manager window appears.
Add
Click [Add] to set up a new PLU, or [Delete] to delete an existing PLU.
Configure the Price
Configure the Price Look Up Manager parameters in the pop-up window.
PLU Manager
PLU
Sets the Price Look Up number or scan barcode for the PLU.
Description
Department description.
Price
Sets the PLU unit cost.
Sell Unit
Sets the PLU sell unit.
Department
Assigns the Prepaid Department.
Product Code
Assigns the unique product code.
Fees
Set this parameter to apply fees automatically.
ID Check
Select this parameter if the item requires an ID check.
Taxes
Sets the taxes to be imposed.
Blue Laws
Set to restrict the sales of an item on designated days.
Click [Edit] to open the Fees pop-up window; select the associated fee(s).
Click [Edit] to open the ID Check pop-up window; select the associated ID(s).
Click [Edit] to open the Taxes pop-up window; select the associated taxes.
Click [Edit] to open the Blue Laws pop-up window; select the associated law.
PLU Properties
Configure the PLU Properties.
Properties
Open
Permits the PLU to be an open item.
Returnable
Allows the product to be returned.
Special Discount
Permits special discounts for the PLU.
Fractional Qty
Permits the product to be sold in fractional quantities as needed.
Not Sold
Prohibits the product from being sold.
Food Stamp
Permits food stamps to be used to purchase this PLU.
Promo
Permits the product to be included in a promo.
PLU Taxable Rebate
Configure the PLU Taxable Rebate parameters.
Taxable Rebate
Rebate Amount
Sets the rebate amount for the PLU.
Taxes
Sets the taxes to be imposed on the PLU.
Save or Cancel
Select [Save] to accept, or [Cancel] to exit without saving changes.
Enabling InComm
From the Configuration Client, go to: Payment Controller > EPS Prepaid Configuration.
Configuring Prepaid Network
Configure the Prepaid Network parameters as shown in the table below.
Prepaid Network
Network Name
Select [InComm].
Enabled
Enables the Prepaid Network.
Configuring Prepaid Departments
Prepaid Department
In the Prepaid Department section, select [Add].
Configure
Configure the Prepaid Department parameters as described in the table below.
Prepaid Departments
Department
Sets the Prepaid Department to configure.
Enabled
Enables the selected Prepaid Department.
Pre-Validate
Specifies whether an InComm Pre-Authorization Request needs to be sent to the host when selling items from the selected prepaid department.
The Pre-Authorization Request is used to verify whether the actual transaction can be successfully completed before the payment is tendered.
Reprint Security Level
Sets the security levels for reprinting the receipt at the POS.
Delete
Allows an existing prepaid network to be deleted.
Prepaid Network Messages
Configure PrePaid Nerwork Messages
Prepaid Network Messages
Show Guideline
Enables Guideline Message prompt. Instructs cashier to follow guidelines when selling items from a prepaid department.
Show Purchase
Enables Purchase Message prompt. Appears after Guideline Message prompt. Reminds cashier to only disclose PIN for a prepaid item with customer present.
Show Cancel
Enables Cancel Prompt. Appears after cashier selects NO on Purchase Message prompt screen. Informs cashier prepaid item cannot be sold and is removed from the ticket.
Configuring Prepaid Network Messages
Three types of message prompts are displayed to the cashier during prepaid card activation / recharge process:
Guideline message prompt: Guideline Prompt when enabled, prompts the cashier when a prepaid card activation item (ProdCode: 560 to 575) is added to the ticket. This message instructs the cashier to follow guidelines to avoid fraud. The default message for the guideline prompt is “Please ensure you are following AML fraud guidelines by not selling more than $1900.00 in cards to one customer - The limit is $999.00 in the state of Arizona.”
Purchase message prompt: Purchase Prompt when enabled, prompts the cashier if PIN Activation item (ProdCode = 560) is added to the ticket. The purchase prompt appears after the Guideline Message Prompt if Guideline Prompt is enabled. The purchase prompt instructs the cashier not to take PINs for prepaid cards over the phone. The Purchase prompt has YES and NO buttons. If the cashier responds YES, then PIN Activation item can be added to the ticket. If the cashier responds NO, then PIN Activation item is not allowed for sale and the item is removed from the ticket with an error message. The default message for purchase prompt is “Is this purchase being made by someone on site?”
Cancel message prompt: When the cashier responds with a NO to the Purchase Prompt, the PIN Activation item is removed from the ticket and Cancel Prompt message (if enabled) is shown to the cashier. This prompt is to inform the cashier that the item cannot be sold and is being removed. The default message for the Cancel Prompt is “PIN numbers are never to be given to anyone over the phone - NO EXCEPTIONS!”
You can use the text boxes (shown below) to edit the default text if you wish.
Checkboxes
Use the checkboxes above each message field to enable that message. (You can edit the text to suit your particular circumstances.)
Save or Cancel
Select [Save] to accept, or [Cancel] to exit without saving changes.
Configuring InComm FEP and Cards
To configure the InComm as the EPS network, in Configuration Client, go to: Payment Controller > EPS Configuration > InComm Configuration, as shown below.
The InComm Configuration window appears.
FEP configuration applies to all InComm products, so you must enable it on the main tab, then proceed to the FEP Card tab, as shown below.
FEP Tab
To configure the FEP settings:
FEP Tab
Select the [FEP] tab.
Network Parameters
Configure the Network parameters using your Terminal and Dealer IDs. (InComm provides these IDs.) See the InComm Reference Table in this document for more information.
Network
FEP Enabled
Enables to FEP.
Terminal ID
Terminal ID. This field is usually set as 5 digit store number + 3 digit lane number. In the Verifone Commander system, the Terminal ID is a single value per site. It is required that the Terminal ID be unique across all the sites. Recommendation: set this configuration value to the 5 digit site ID (zero padded) and lane number 000. For example, store number 141 would be set as “00141000”(“00141” = 5 digit store ID, “000” = 3 digit lane number). An InComm integration project resource will provide the format. Refer to “Incomm Reference Table” on page 4 for more information.
Dealer ID
Merchant Retailer ID (assigned by InComm). Set this to the value directed by InComm. Refer to “Incomm Reference Table” on page 4 for more information.
Communication Options
Configure the Communication Options parameters.
Communication Options
Mode
Select the [IP] mode.
IP Address
Enter the InComm Host <IP Address>.
Port
Enter the Primary Host <Port>.
Secondary IP Address
Host Secondary IP Address if applicable.
Secondary IP Port
Secondary Host Port if applicable.
FEP Parameters
Configure the FEP parameters, as shown below.
FEP
Store ID
Sets the Store ID. Store ID (5 digit store number (zero padded) + merchant/retailer name, such as 00141SUPERTSHOP) This value’s format may vary. An InComm integration project resource will provide the format. Refer to “Incomm Reference Table” on page 4 for more information.
Print Gift Receipt
Determines if a gift receipt prints.
Fallback
Configure Fallback parameters as shown below.
Fallback
Enable Fallback Approvals
Enables Fallback Processing.
Fallback involves a stand-in approval of activations in the event of network connectivity failure with the InComm host. After connectivity is established, the stored transactions are sent to the host when a response is received or a Daily Close is performed. Timeout reversal will be always supported.
Maximum Transactions
Sets the Fallback Transaction Limit.
Maximum Amount
Sets the Fallback Dollar Limit.
Retry Interval in Seconds
Sets the SAF Retry Interval.
Retry Limit
Sets the SAF Retry Limit. Zero means retry indefinitely.
Save or Cancel
Select [Save] to accept, or [Cancel] to exit without saving changes.
FEP Card Tab
FEP Card
In the InComm Configuration window, click on the [FEP Card] tab.
Add or Delete
Select [Add] to configure the FEP Card, or [Delete] to remove an existing card.
Configure Card
Configure the card Information parameters as listed in the table below.
Card Information
Card Abbreviation
Two digit abbreviation for the given card.
Card Name
Name given to identify this entry.
Lower ISO
Sets the low value of the card range.
The entered card number must be greater than or equal to this number to match the table entry.
Upper ISO
Sets the high value of the card range.
The entered card number must be less than or equal to this number to match the table entry.
Pan Length
This entry must match the total number of digits embossed on the card.
Send Track I
If two Send Track fields are set to 1, and the FEP accepts more than one track, then both will be sent. 0 = Don’t send Track 1 to the Host, or manually entered account. 1 = Primary track to send to the host. 2 = Secondary track to send to the host.
Send Track II
If two Send Track fields are set to 1, and the FEP accepts more than one track then both will be sent. When both flags are non-zero, Send Track 2 has priority over Send Track 1, if Track 2 data exists. 0 = Don’t send Track 1 to the Host, or manually entered account. 1 = Primary track to send to the host. 2 = Secondary track to send to the host.
Card Enabled
Enables the selected proprietary card.
Refund Allowed
Permits refunds.
Card Limits
DCR Auth Amount
Populate this field with the Authorization amount you want to use. This will allow you get an authorization for greater than $1.
Save or Cancel
Select [Save] to accept, or [Cancel] to exit without saving changes.
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