Fuel/DCR Help

Start here to triage and troubleshoot Fuel/Dispenser and DCR issues.

Use this page to quickly route Fuel/Dispenser and DCR issues.

Search terms: fuel help, dispenser help, DCR help, pump offline, Please Pay Inside, Poll Error.

Start here

Separate the issue first:

• Fuel/Dispenser only: pumps are offline, auth fails, fuel will not dispense, or price changes did not reach the dispensers.
• DCR only: DCRs show Please Pay Inside, See Cashier, E01, blank screen, frozen screen, or keypad issues.
• Both Fuel and DCR: treat it as a broader forecourt/controller communication issue first.

Avoid broad initialization first. If only 1–2 pumps or DCRs are impacted, start with those positions.

If all DCRs show a non-default screen but the site can still prepay and dispense, treat it as a DCR-only issue.

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Choose the right path

Fuel/Dispenser issues

Start here for:

• Pumps Offline or greyed out
• Pump Auth Fail
• Pumps will not dispense fuel
• Fuel prices changed at POS but not at dispensers
• Preset issues after AEOD

Go to Fuel/Dispenser Help.

DCR issues

Start here for:

• Please Pay Inside
• Currently only indoor payment is allowed
• Please Pay Inside E01
• See Cashier
• Blank or frozen DCR screen
• Keypad not responding
• DCR configuration or receipt line updates

Go to DCR Help.

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Common starting points

• DCR General Information
• Please Pay Inside E01 (Poll Error)
• DCRs over Ethernet(OEMV) or Serial
• Fuel/Dispenser General Troubleshooting Guides
• Preset Not Allowed after AEOD

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If both Fuel and DCR are failing

Use this logic:

1. Confirm whether the issue affects one position, several positions, or all positions.
2. Confirm whether the pumps, the DCRs, or both stopped responding.
3. If all pumps and all DCRs are impacted, suspect a shared Commander / forecourt communication issue.
4. Use the Fuel and DCR guides above to narrow the next step.

If the site has a clear power, network, or hardware failure, route to the appropriate on-site support after basic checks.