> For the complete documentation index, see [llms.txt](https://commanderhelp.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://commanderhelp.verifone.com/fuel-dcr-help/fuel-dcr-help.md).

# Fuel/DCR Help

Use this page to quickly route **Fuel/Dispenser** and **DCR** issues.

Search terms: **fuel help**, **dispenser help**, **DCR help**, **pump offline**, **Please Pay Inside**, **Poll Error**.

### Start here

Separate the issue first:

* **Fuel/Dispenser only**: pumps are offline, auth fails, fuel will not dispense, or price changes did not reach the dispensers.
* **DCR only**: DCRs show **Please Pay Inside**, **See Cashier**, **E01**, blank screen, frozen screen, or keypad issues.
* **Both Fuel and DCR**: treat it as a broader **forecourt/controller communication** issue first.

{% hint style="warning" %}
Avoid broad initialization first. If only **1–2** pumps or DCRs are impacted, start with those positions.
{% endhint %}

{% hint style="info" %}
If all DCRs show a non-default screen but the site can still **prepay and dispense**, treat it as a **DCR-only** issue.
{% endhint %}

***

### Choose the right path

#### Fuel/Dispenser issues

Start here for:

* Pumps **Offline** or greyed out
* **Pump Auth Fail**
* Pumps will not dispense fuel
* Fuel prices changed at POS but not at dispensers
* Preset issues after **AEOD**

Go to [Fuel/Dispenser Help](/fuel-dcr-help/fuel-dcr-help/fuel-dispenser-help.md).

#### DCR issues

Start here for:

* **Please Pay Inside**
* **Currently only indoor payment is allowed**
* **Please Pay Inside E01**
* **See Cashier**
* Blank or frozen DCR screen
* Keypad not responding
* DCR configuration or receipt line updates

Go to [DCR Help](/fuel-dcr-help/fuel-dcr-help/dcr-help.md).

***

### Common starting points

* [DCR General Information](/fuel-dcr-help/fuel-dcr-help/dcr-help/dcr-general-information.md)
* [Please Pay Inside E01 (Poll Error)](/fuel-dcr-help/fuel-dcr-help/dcr-help/please-pay-inside-e01-poll-error.md)
* [DCRs over Ethernet(OEMV) or Serial](/fuel-dcr-help/fuel-dcr-help/dcr-help/dcrs-over-ethernet-oemv-or-serial.md)
* [Fuel/Dispenser General Troubleshooting Guides](/fuel-dcr-help/fuel-dcr-help/fuel-dispenser-help/dispenser-troubleshooting-guides.md)
* [Preset Not Allowed after AEOD](/fuel-dcr-help/fuel-dcr-help/fuel-dispenser-help/preset-not-allowed-after-aeod.md)

***

### If both Fuel and DCR are failing

Use this logic:

1. Confirm whether the issue affects **one position**, **several positions**, or **all positions**.
2. Confirm whether the pumps, the DCRs, or both stopped responding.
3. If **all pumps and all DCRs** are impacted, suspect a shared **Commander / forecourt communication** issue.
4. Use the Fuel and DCR guides above to narrow the next step.

If the site has a clear **power**, **network**, or **hardware** failure, route to the appropriate on-site support after basic checks.


---

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