Start here to triage and troubleshoot Fuel/Dispenser and DCR issues.
Use this page to quickly route Fuel/Dispenser and DCR issues.
Search terms: fuel help, dispenser help, DCR help, pump offline, Please Pay Inside, Poll Error.
Separate the issue first:
Fuel/Dispenser only: pumps are offline, auth fails, fuel will not dispense, or price changes did not reach the dispensers.
DCR only: DCRs show Please Pay Inside, See Cashier, E01, blank screen, frozen screen, or keypad issues.
Both Fuel and DCR: treat it as a broader forecourt/controller communication issue first.
Avoid broad initialization first. If only 1–2 pumps or DCRs are impacted, start with those positions.
If all DCRs show a non-default screen but the site can still prepay and dispense, treat it as a DCR-only issue.
Start here for:
Pumps Offline or greyed out
Pump Auth Fail
Pumps will not dispense fuel
Fuel prices changed at POS but not at dispensers
Preset issues after AEOD
Go to Fuel/Dispenser Help.
Start here for:
Please Pay Inside
Currently only indoor payment is allowed
Please Pay Inside E01
See Cashier
Blank or frozen DCR screen
Keypad not responding
DCR configuration or receipt line updates
Go to DCR Help.
Use this logic:
Confirm whether the issue affects one position, several positions, or all positions.
Confirm whether the pumps, the DCRs, or both stopped responding.
If all pumps and all DCRs are impacted, suspect a shared Commander / forecourt communication issue.
Use the Fuel and DCR guides above to narrow the next step.
If the site has a clear power, network, or hardware failure, route to the appropriate on-site support after basic checks.
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