> For the complete documentation index, see [llms.txt](https://commanderhelp.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://commanderhelp.verifone.com/general-help-guides/general-help/how-to-check-for-power/ups-battery-backup.md).

# UPS / Battery Backup

#### Use this when the POS, Commander, or another device may have lost power.

The UPS protects store equipment from power issues.

*If the UPS has no output, connected equipment may appear fully off.*

<details>

<summary>Keywords</summary>

**Also called:** UPS no power, battery backup no power, UPS off, UPS not working, no output from UPS

**Keywords:** UPS power check, battery backup power check, check power on UPS, UPS reset button, UPS wall outlet, UPS no output, battery backup troubleshooting

</details>

### How to check power on the UPS

{% stepper %}
{% step %}

#### Confirm the equipment is plugged into the UPS

POS units and Commanders should be plugged into the UPS.

Use the battery-backed outlets for equipment.

All yellow/orange sockets are for equipment

Do not use the UPS to charge phones.
{% endstep %}

{% step %}

#### Check wall power

Make sure the UPS itself is plugged into a working wall outlet.
{% endstep %}

{% step %}

#### Press the reset button

The reset button is just above the power cord.

Press it once to try to restore power output.

![](/files/e101b5d6bd09e67a619113a2d41d8aec873ca072)
{% endstep %}
{% endstepper %}

{% hint style="info" %}
If the wall outlet has power and the reset button does not restore output, the UPS should be checked by a technician.
{% endhint %}

### Related power checks

* [Check power on Commander](/general-help-guides/general-help/how-to-check-for-power/commander.md)
* [Check power on Ruby 2 and RubyCI](/general-help-guides/general-help/how-to-check-for-power/ruby-2-and-rubyci.md)
* [Check power on Topaz](/general-help-guides/general-help/how-to-check-for-power/topaz.md)
* [How to check for power](/general-help-guides/general-help/how-to-check-for-power.md)


---

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