UPS / Battery Backup

Confirm UPS power and restore output by checking the wall outlet and pressing the reset button.

Use this when the POS, Commander, or another device may have lost power.

The UPS protects store equipment from power issues.

If the UPS has no output, connected equipment may appear fully off.

Keywords

Also called: UPS no power, battery backup no power, UPS off, UPS not working, no output from UPS

Keywords: UPS power check, battery backup power check, check power on UPS, UPS reset button, UPS wall outlet, UPS no output, battery backup troubleshooting

How to check power on the UPS

1

Confirm the equipment is plugged into the UPS

POS units and Commanders should be plugged into the UPS.

Use the battery-backed outlets for equipment.

All yellow/orange sockets are for equipment

Do not use the UPS to charge phones.

2

Check wall power

Make sure the UPS itself is plugged into a working wall outlet.

3

Press the reset button

The reset button is just above the power cord.

Press it once to try to restore power output.

If the wall outlet has power and the reset button does not restore output, the UPS should be checked by a technician.

Related power checks

• Check power on Commander

• Check power on Ruby 2 and RubyCI

• Check power on Topaz

• How to check for power