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UPS / Battery Backup
Confirm UPS power and restore output by checking the wall outlet and pressing the reset button.
Use this when the POS, Commander, or another device may have lost power.
The UPS protects store equipment from power issues.
If the UPS has no output, connected equipment may appear fully off.
Keywords
Also called: UPS no power, battery backup no power, UPS off, UPS not working, no output from UPS
Keywords: UPS power check, battery backup power check, check power on UPS, UPS reset button, UPS wall outlet, UPS no output, battery backup troubleshooting
How to check power on the UPS
1
Confirm the equipment is plugged into the UPS
POS units and Commanders should be plugged into the UPS.
Use the battery-backed outlets for equipment.
All yellow/orange sockets are for equipment
Do not use the UPS to charge phones.
2
Check wall power
Make sure the UPS itself is plugged into a working wall outlet.
3
Press the reset button
The reset button is just above the power cord.
Press it once to try to restore power output.
If the wall outlet has power and the reset button does not restore output, the UPS should be checked by a technician.
