Add or Remove Employee in C-store

Us this guide to add employee or remove requests in Config Client to L2.

Use this when a site cannot add or remove an employee in Config Client.

This applies when the option is blocked, missing, or not allowed for L1.

This is a security-restricted action and must be escalated to L2.

Keywords

Also called: add staff, remove staff, new hire setup, delete employee, Config Client employee, add cashier, remove cashier, add employee

Keywords: add employee Config Client, remove employee Config Client, security restriction employee, L2 escalation employee

Symptoms

You may see one or more of the following:

• A site cannot add a new employee.
• A site cannot remove an employee.
• The option is unavailable or returns an error.
• L1 is blocked from making the change.

Most likely cause: Security restrictions prevent L1 from completing this action.

Before you start

• Confirm the request is specifically for Config Client.
• Do not attempt the change as L1.
• Gather the site details.
• Gather the employee name and requested action.

How to handle the request

1

Confirm the request details

Check whether the request is to add or remove an employee in Config Client.

2

Do not perform the action as L1

This action is restricted.

L1 should not attempt to complete it.

3

Escalate to L2

Send the request to L2.

Still need help? Contact the Helpdesk

Need assistance? Contact Verifone Helpdesk at anytime.

• Use our Chat platform
• Or call 1.800.VERIFONE (837.4366)

Tell us the troubleshooting steps you’ve already tried. This saves time and gets you the right support faster.

FAQ

Why can’t L1 do this?

A security restriction blocks L1 from adding or removing employees in Config Client.

What if older instructions say L1 can do it?

Follow the current process and escalate to L2.