> For the complete documentation index, see [llms.txt](https://commanderhelp.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://commanderhelp.verifone.com/general-help-guides/general-help/pos-troubleshooting-guide-for-circle-k-ck-helpdesk/add-or-remove-employee-in-c-store.md).

# Add or Remove Employee in C-store

#### Use this when a site cannot add or remove an employee in Config Client.

This applies when the option is blocked, missing, or not allowed for L1.

*This is a security-restricted action and must be escalated to L2.*

<details>

<summary>Keywords</summary>

**Also called:** add staff, remove staff, new hire setup, delete employee, Config Client employee, add cashier, remove cashier, add employee

**Keywords:** add employee Config Client, remove employee Config Client, security restriction employee, L2 escalation employee

</details>

### Symptoms

You may see one or more of the following:

* A site cannot add a new employee.
* A site cannot remove an employee.
* The option is unavailable or returns an error.
* L1 is blocked from making the change.

Most likely cause: Security restrictions prevent L1 from completing this action.

### Before you start

* Confirm the request is specifically for Config Client.
* Do not attempt the change as L1.
* Gather the site details.
* Gather the employee name and requested action.

### How to handle the request

{% stepper %}
{% step %}

#### Confirm the request details

Check whether the request is to add or remove an employee in Config Client.
{% endstep %}

{% step %}

#### Do not perform the action as L1

This action is restricted.

L1 should not attempt to complete it.
{% endstep %}

{% step %}

#### Escalate to L2

Send the request to L2.
{% endstep %}
{% endstepper %}

### Still need help? Contact the Helpdesk

{% hint style="info" %}
N**eed assistance? Contact Verifone Helpdesk at anytime.**

* Use our **Chat** platform
* Or call **1.800.VERIFONE (837.4366)**

Tell us the troubleshooting steps you’ve already tried. This saves time and gets you the right support faster.
{% endhint %}

### FAQ

<details>

<summary>Why can’t L1 do this?</summary>

A security restriction blocks L1 from adding or removing employees in Config Client.

</details>

<details>

<summary>What if older instructions say L1 can do it?</summary>

Follow the current process and escalate to L2.

</details>


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