C-Site Enrollment Questions

This guide answers the C-Site enrollment questions during Commander onboarding.

Use this when someone asks about C-Site enrollment.

This covers Commander onboarding questions about creating or enrolling a C-Site account.

C-Site enrollment is not handled by Circle K or Verifone support.

Keywords

Also called: C-Site sign up, C-Site account, Commander onboarding, site enrollment, C-Site registration

Keywords: C-Site enrollment, Commander onboarding, create C-Site account, check C-Site account, C-Site scope of support

Symptoms

You may see one or more of the following:

• A site asks if they need a C-Site account.

• A caller asks how to enroll in C-Site.

• A caller wants Circle K or Verifone to set up C-Site.

Before you start

• Confirm the question is about C-Site enrollment.

• Do not promise setup or enrollment.

• Verifone frontline agents can confirm whether an account exists.

• Circle K is not currently enrolling sites in C-Site.

How to handle the request

1

Confirm the request

Make sure the caller is asking about C-Site enrollment, not another Commander setup step.

2

Explain the support scope

Tell the caller that C-Site enrollment is managed outside Circle K and Verifone support.

If needed, a Verifone frontline agent can check whether an account already exists.

Still not sure? Contact the Helpdesk

Need assistance? Contact Verifone Helpdesk at anytime.

• Use our Chat platform

• Or call 1.800.VERIFONE (837.4366)

Tell us the troubleshooting steps you’ve already tried. This saves time and gets you the right support faster.

FAQ

Can Verifone enroll a Circle K(CK) site in C-Site?

No. Verifone can only confirm whether an account exists.

Does Circle K want sites using C-Site?

Not currently. Do not guide the site through enrollment.