> For the complete documentation index, see [llms.txt](https://commanderhelp.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://commanderhelp.verifone.com/general-help-guides/general-help/pos-troubleshooting-guide-for-circle-k-ck-helpdesk/c-site-enrollment-questions.md).

# C-Site Enrollment Questions

This guide answers the C-Site enrollment questions during Commander onboarding.

#### Use this when someone asks about C-Site enrollment.

This covers Commander onboarding questions about creating or enrolling a C-Site account.

*C-Site enrollment is not handled by Circle K or Verifone support.* 

<details>

<summary>Keywords</summary>

**Also called:** C-Site sign up, C-Site account, Commander onboarding, site enrollment, C-Site registration

**Keywords**: C-Site enrollment, Commander onboarding, create C-Site account, check C-Site account, C-Site scope of support

</details>

### Symptoms

You may see one or more of the following:

* A site asks if they need a C-Site account.
* A caller asks how to enroll in C-Site.
* A caller wants Circle K or Verifone to set up C-Site.

### Before you start

* Confirm the question is about C-Site enrollment.
* Do not promise setup or enrollment.
* Verifone frontline agents can confirm whether an account exists.
* Circle K is not currently enrolling sites in C-Site.

### How to handle the request

{% stepper %}
{% step %}

#### Confirm the request

Make sure the caller is asking about C-Site enrollment, not another Commander setup step.
{% endstep %}

{% step %}

#### Explain the support scope

Tell the caller that C-Site enrollment is managed outside Circle K and Verifone support.

If needed, a Verifone frontline agent can check whether an account already exists.
{% endstep %}
{% endstepper %}

### Still not sure? Contact the Helpdesk

{% hint style="info" %}
N**eed assistance? Contact Verifone Helpdesk at anytime.**

* Use our **Chat** platform
* Or call **1.800.VERIFONE (837.4366)**

Tell us the troubleshooting steps you’ve already tried. This saves time and gets you the right support faster.
{% endhint %}

### FAQ

<details>

<summary>Can Verifone enroll a Circle K(CK) site in C-Site?</summary>

No. Verifone can only confirm whether an account exists.

</details>

<details>

<summary>Does Circle K want sites using C-Site?</summary>

Not currently. Do not guide the site through enrollment.

</details>


---

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