Cash Drawer Won’t Open

Fix a cash drawer that won’t open electronically after a sale or is stuck.

Use this when the cash drawer won’t open from the POS.

The cash drawer doesn’t pop open after a cash transaction, or it’s physically stuck.

This is usually a wrong port connection, debris in the drawer tracks, or a physical jam.

Keywords

Also called: cash drawer stuck, drawer won’t pop, register drawer broken, cash drawer jammed, till won’t open, cash drawer not opening after sale, cash drawer not opening after cash transaction

Keywords: cash drawer not opening, drawer stuck, cash drawer port 1, drawer debris, drawer key, cash drawer jammed

Symptoms

You may see one or more of the following:

• The cash drawer doesn’t open after a cash sale.

• The drawer is physically stuck and won’t slide out.

• The drawer opens with the key but not from the POS.

Most likely cause: The drawer is not connected to Cash drawer Port, or debris is blocking the tracks.

Before you start

• Have the cash drawer key ready.

• Check that you can access the back of the POS to inspect the Cash drawer Port connection.

How to fix the cash drawer

1

Test with the key

Use the cash drawer key to manually open and close the drawer.

This confirms whether it’s a physical or electronic issue.

2

Check the Cash drawer Port connection

The cash drawer must be connected to Port 1 on the POS.

Check that the cable is firmly plugged into Port 1 and the drawer settings are correct.

3

Clear the drawer tracks

Open the drawer with the key.

Look inside the tracks for coins, paper clips, or other debris.

Remove anything blocking the tracks.

Slide the cash drawer back in and Test.

Still not working? Contact the Helpdesk

Need assistance? Contact Verifone Helpdesk at anytime.

• Use our Chat platform

• Or call 1.800.VERIFONE (837.4366)

Tell us the troubleshooting steps you’ve already tried. This saves time and gets you the right support faster.

FAQ

The drawer opens with the key but not from the POS — why?

This means the drawer mechanism works fine. The issue is the electronic connection — check the Port 1 cable and POS settings.

What kind of debris blocks the drawer?

Coins, paper clips, receipt paper, and food wrappers are the most common. Check the tracks on both sides of the drawer.

Can I run a test without making a real sale?

Yes. Most POS systems have a drawer-open function in the CSR or manager menu. Use that to test without a transaction.