> For the complete documentation index, see [llms.txt](https://commanderhelp.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://commanderhelp.verifone.com/general-help-guides/general-help/pos-troubleshooting-guide-for-circle-k-ck-helpdesk/cash-drawer-wont-open.md).

# Cash Drawer Won’t Open

#### Use this when the cash drawer won’t open from the POS.

The cash drawer doesn’t pop open after a cash transaction, or it’s physically stuck.

*This is usually a wrong port connection, debris in the drawer tracks, or a physical jam.*

<details>

<summary>Keywords</summary>

**Also called:** cash drawer stuck, drawer won’t pop, register drawer broken, cash drawer jammed, till won’t open, cash drawer not opening after sale, cash drawer not opening after cash transaction

**Keywords:** cash drawer not opening, drawer stuck, cash drawer port 1, drawer debris, drawer key, cash drawer jammed

</details>

### Symptoms

You may see one or more of the following:

* The cash drawer doesn’t open after a cash sale.
* The drawer is physically stuck and won’t slide out.
* The drawer opens with the key but not from the POS.

Most likely cause: The drawer is not connected to Cash drawer Port, or debris is blocking the tracks.

### Before you start

* Have the cash drawer key ready.
* Check that you can access the back of the POS to inspect the Cash drawer Port connection.

### How to fix the cash drawer

{% stepper %}
{% step %}

#### Test with the key

Use the cash drawer key to manually open and close the drawer.&#x20;

This confirms whether it’s a physical or electronic issue.
{% endstep %}

{% step %}

#### Check the Cash drawer Port connection

The cash drawer must be connected to Port 1 on the POS.&#x20;

Check that the cable is firmly plugged into Port 1 and the drawer settings are correct.
{% endstep %}

{% step %}

#### Clear the drawer tracks

Open the drawer with the key.&#x20;

Look inside the tracks for coins, paper clips, or other debris.&#x20;

Remove anything blocking the tracks.

Slide the cash drawer back in and Test.
{% endstep %}
{% endstepper %}

### Still not working? Contact the Helpdesk

{% hint style="info" %}
N**eed assistance? Contact Verifone Helpdesk at anytime.**

* Use our **Chat** platform
* Or call **1.800.VERIFONE (837.4366)**

Tell us the troubleshooting steps you’ve already tried. This saves time and gets you the right support faster.
{% endhint %}

### FAQ

<details>

<summary>The drawer opens with the key but not from the POS — why?</summary>

This means the drawer mechanism works fine. The issue is the electronic connection — check the Port 1 cable and POS settings.

</details>

<details>

<summary>What kind of debris blocks the drawer?</summary>

Coins, paper clips, receipt paper, and food wrappers are the most common. Check the tracks on both sides of the drawer.

</details>

<details>

<summary>Can I run a test without making a real sale?</summary>

Yes. Most POS systems have a drawer-open function in the CSR or manager menu. Use that to test without a transaction.

</details>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://commanderhelp.verifone.com/general-help-guides/general-help/pos-troubleshooting-guide-for-circle-k-ck-helpdesk/cash-drawer-wont-open.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.