POS is Slow or Lagging

Troubleshoot a POS that is slow or lagging, including slow screen loads, delayed response, and transaction delays.

Use this when the POS is noticeably slow.

Screens take a long time to load, transactions are delayed, or the POS responds sluggishly to every action.

This is usually caused by a software issue that a reboot can fix.

Keywords

Also called: POS lagging, slow register, slow POS, register takes forever, POS delay

Keywords: POS slow, register slow, register lagging, transactions delayed, sluggish POS, screens slow to load

Symptoms

You may see one or more of the following:

• Screen takes a long time to load.
• There is a noticeable delay between tapping and the POS responding.
• Transactions take longer than usual to complete.

Before you start

• Make sure there are no active transactions going on.
• Let any customers in the queue know the register will be briefly unavailable.

How to fix POS slowness

1

Reboot the POS/Register

1. Press and hold the Reset button on the register.
2. The Reset button is usually near the status display that shows A9.
3. If that does not work, unplug the POS power cable from the battery backup.
4. Wait 2 minutes.
5. Plug the power cable back in.
6. Wait for the POS to fully restart.
7. Test the POS.

Still not working? Contact the Helpdesk

Need assistance? Contact Verifone Helpdesk at anytime.

• Use our Chat platform
• Or call 1.800.VERIFONE (837.4366)

Tell us the troubleshooting steps you’ve already tried. This saves time and gets you the right support faster.

FAQ

Why is my POS so slow?

POS slowness is usually caused by a software process that is overloaded. Resetting the POS clears temporary data and restarts all processes.

Will resetting the POS lose my sales?

No. Completed sales are saved. Only the current in-progress transaction may need to be re-entered after a restart.

What if the POS is still slow after a reset?

Contact the Helpdesk. There may be a deeper software or network issue that needs investigation.

How long should a reset take?

The POS should fully restart within a few minutes. Wait until the main sales screen loads before testing.

Related issues

• POS Touch Screen Not Responding
• POS Screen Is Frozen