> For the complete documentation index, see [llms.txt](https://commanderhelp.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://commanderhelp.verifone.com/general-help-guides/general-help/pos-troubleshooting-guide-for-circle-k-ck-helpdesk/pos-is-slow-or-lagging.md).

# POS is Slow or Lagging

#### Use this when the POS is noticeably slow.

Screens take a long time to load, transactions are delayed, or the POS responds sluggishly to every action.

*This is usually caused by a software issue that a reboot can fix.*

<details>

<summary>Keywords</summary>

Also called: POS lagging, slow register, slow POS, register takes forever, POS delay

Keywords: POS slow, register slow, register lagging, transactions delayed, sluggish POS, screens slow to load

</details>

### Symptoms

You may see one or more of the following:

* Screen takes a long time to load.
* There is a noticeable delay between tapping and the POS responding.
* Transactions take longer than usual to complete.

### Before you start

* Make sure there are no active transactions going on.
* Let any customers in the queue know the register will be briefly unavailable.

### How to fix POS slowness

{% stepper %}
{% step %}

#### Reboot the POS/Register

1. Press and hold the **Reset** button on the register.
2. The **Reset** button is usually near the status display that shows `A9`.
3. If that does not work, unplug the POS power cable from the battery backup.
4. Wait 2 minutes.
5. Plug the power cable back in.
6. Wait for the POS to fully restart.
7. Test the POS.
   {% endstep %}
   {% endstepper %}

### Still not working? Contact the Helpdesk

{% hint style="info" %}
N**eed assistance? Contact Verifone Helpdesk at anytime.**

* Use our **Chat** platform
* Or call **1.800.VERIFONE (837.4366)**

Tell us the troubleshooting steps you’ve already tried. This saves time and gets you the right support faster.
{% endhint %}

### FAQ

<details>

<summary>Why is my POS so slow?</summary>

POS slowness is usually caused by a software process that is overloaded. Resetting the POS clears temporary data and restarts all processes.

</details>

<details>

<summary>Will resetting the POS lose my sales?</summary>

No. Completed sales are saved. Only the current in-progress transaction may need to be re-entered after a restart.

</details>

<details>

<summary>What if the POS is still slow after a reset?</summary>

Contact the Helpdesk. There may be a deeper software or network issue that needs investigation.

</details>

<details>

<summary>How long should a reset take?</summary>

The POS should fully restart within a few minutes. Wait until the main sales screen loads before testing.

</details>

### Related issues

* [POS Touch Screen Not Responding](/pos-help/pos-help/register-touchscreen-not-responding.md)
* [POS Screen Is Frozen](/general-help-guides/general-help/pos-troubleshooting-guide-for-circle-k-ck-helpdesk/pos-register-screen-is-frozen.md)


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