> For the complete documentation index, see [llms.txt](https://commanderhelp.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://commanderhelp.verifone.com/general-help-guides/general-help/pos-troubleshooting-guide-for-circle-k-ck-helpdesk/pos-wont-pair.md).

# POS Won’t Pair

#### Use this when the POS will not complete pairing.

<details>

<summary>Keywords</summary>

Also called: POS pairing message, terminal won’t pair, register pairing failed, pairing error, register black screen, sec. alert on register

Keywords: POS pairing issue, pairing not completing, Verifone pairing support, Pairing Invalid, Sec. Alert on POS, Security alert on register

</details>

### Before you start

* Confirm the POS has power.
* Confirm the network connection is active.

### How to handle a pairing failure

{% stepper %}
{% step %}

#### Contact Verifone support if you are a Circle K(CK) site

{% hint style="info" %}
N**eed assistance? Contact Verifone Helpdesk at anytime.**

* Use our **Chat** platform
* Or call **1.800.VERIFONE (837.4366)**

Tell us the troubleshooting steps you’ve already tried. This saves time and gets you the right support faster.
{% endhint %}
{% endstep %}
{% endstepper %}

### Related issues

* [POS/Register Screen Is Frozen](/general-help-guides/general-help/pos-troubleshooting-guide-for-circle-k-ck-helpdesk/pos-register-screen-is-frozen.md)
* [POS Keeps Rebooting on Its Own](/general-help-guides/general-help/pos-troubleshooting-guide-for-circle-k-ck-helpdesk/pos-keeps-rebooting-on-its-own.md)
* [POS Pairing Guide for sites other than Circle K(CK)](/pos-help/pos-help/pos-pairing.md)


---

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