> For the complete documentation index, see [llms.txt](https://commanderhelp.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://commanderhelp.verifone.com/general-help-guides/general-help/pos-troubleshooting-guide-for-circle-k-ck-helpdesk/receipt-printer-not-printing.md).

# Receipt Printer Not Printing

#### Use this when the receipt printer is not printing.

Receipts don’t print after a sale, the printer has no lights, or the paper feed button doesn’t work.

*This is usually a paper jam, an empty paper roll, a wrong port setting, or a power issue.*

<details>

<summary>Keywords</summary>

**Also called:** printer not printing, receipt printer broken, no receipt printing, printer jammed, printer offline, printer no power, printer error, printer error light on, printer unavailable

**Keywords:** receipt printer not printing, paper jam printer, printer power, printer feed button, COM port printer, serial port printer, paper roll empty, printer error light, printer unavailable

</details>

### Symptoms

You may see one or more of the following:

* No receipt prints after a sale.
* The printer has no lights or the power LED is off.
* The feed button does nothing when pressed.
* Paper is stuck or jammed inside the printer.

Most likely cause: A paper jam, empty paper roll, wrong port configuration, or a power issue.

### Before you start

* Check whether the printer has power (lights on or LED lit).
* Have a replacement paper roll ready in case the current one is empty.
* Know whether the printer uses a COM port or serial port connection.

### How to fix the receipt printer

{% stepper %}
{% step %}

#### Check the printer type and port

Confirm whether the printer uses a COM port or serial port.&#x20;

Make sure it’s configured correctly in the POS settings.
{% endstep %}

{% step %}

#### Check for a paper jam

Open the printer cover.&#x20;

If paper is stuck or jammed, carefully remove it.&#x20;

Close the cover firmly.
{% endstep %}

{% step %}

#### Check the paper roll

Make sure the paper roll is loaded correctly and is not empty.&#x20;

Replace it if needed.
{% endstep %}

{% step %}

#### Check power and feed button

Make sure the printer is plugged in and powered on.&#x20;

Press the feed button to check that the printer responds.
{% endstep %}
{% endstepper %}

### FAQ

<details>

<summary>How do I know if my printer uses COM or serial port?</summary>

Check the cable connection at the back of the printer and the POS. COM and serial ports look different. If unsure, check the POS settings or contact the Helpdesk.

</details>

<details>

<summary>How do I clear a paper jam?</summary>

Open the printer cover, gently pull out any stuck paper, and close the cover. Don’t force it — if paper is torn inside, you may need to remove the roll completely.

</details>

<details>

<summary>The printer has power but still won’t print — why?</summary>

If the printer has power but won’t print, the port configuration may be wrong, or the connection to the POS may be loose. Check both.

</details>

<details>

<summary>Can I test the printer without making a sale?</summary>

Yes. Press the feed button — if the printer feeds paper, it has power and the mechanism is working. The issue is likely a POS connection or configuration problem.

</details>

### Related issues

* [Scanner Not Working](/general-help-guides/general-help/pos-troubleshooting-guide-for-circle-k-ck-helpdesk/scanner-is-not-working.md)
* [Cash Drawer Won’t Open](/general-help-guides/general-help/pos-troubleshooting-guide-for-circle-k-ck-helpdesk/cash-drawer-wont-open.md)
* [Pinpad Not Working](/general-help-guides/general-help/pos-troubleshooting-guide-for-circle-k-ck-helpdesk/pinpad-is-not-working.md)
* [Receipt printer troubleshooting](/printer-help/receipt-printer-troubleshooting.md)

### Still not working? Contact the Helpdesk

{% hint style="info" %}
N**eed assistance? Contact Verifone Helpdesk at anytime.**

* Use our **Chat** platform
* Or call **1.800.VERIFONE (837.4366)**

Tell us the troubleshooting steps you’ve already tried. This saves time and gets you the right support faster.
{% endhint %}


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