Receipt Printer Not Printing

Fix a receipt printer that won’t print, has a paper jam, or won’t power on.

Use this when the receipt printer is not printing.

Receipts don’t print after a sale, the printer has no lights, or the paper feed button doesn’t work.

This is usually a paper jam, an empty paper roll, a wrong port setting, or a power issue.

Keywords

Also called: printer not printing, receipt printer broken, no receipt printing, printer jammed, printer offline, printer no power, printer error, printer error light on, printer unavailable

Keywords: receipt printer not printing, paper jam printer, printer power, printer feed button, COM port printer, serial port printer, paper roll empty, printer error light, printer unavailable

Symptoms

You may see one or more of the following:

• No receipt prints after a sale.
• The printer has no lights or the power LED is off.
• The feed button does nothing when pressed.
• Paper is stuck or jammed inside the printer.

Most likely cause: A paper jam, empty paper roll, wrong port configuration, or a power issue.

Before you start

• Check whether the printer has power (lights on or LED lit).
• Have a replacement paper roll ready in case the current one is empty.
• Know whether the printer uses a COM port or serial port connection.

How to fix the receipt printer

1

Check the printer type and port

Confirm whether the printer uses a COM port or serial port.

Make sure it’s configured correctly in the POS settings.

2

Check for a paper jam

Open the printer cover.

If paper is stuck or jammed, carefully remove it.

Close the cover firmly.

3

Check the paper roll

Make sure the paper roll is loaded correctly and is not empty.

Replace it if needed.

4

Check power and feed button

Make sure the printer is plugged in and powered on.

Press the feed button to check that the printer responds.

FAQ

How do I know if my printer uses COM or serial port?

Check the cable connection at the back of the printer and the POS. COM and serial ports look different. If unsure, check the POS settings or contact the Helpdesk.

How do I clear a paper jam?

Open the printer cover, gently pull out any stuck paper, and close the cover. Don’t force it — if paper is torn inside, you may need to remove the roll completely.

The printer has power but still won’t print — why?

If the printer has power but won’t print, the port configuration may be wrong, or the connection to the POS may be loose. Check both.

Can I test the printer without making a sale?

Yes. Press the feed button — if the printer feeds paper, it has power and the mechanism is working. The issue is likely a POS connection or configuration problem.

Related issues

• Scanner Not Working
• Cash Drawer Won’t Open
• Pinpad Not Working
• Receipt printer troubleshooting

Still not working? Contact the Helpdesk

Need assistance? Contact Verifone Helpdesk at anytime.

• Use our Chat platform
• Or call 1.800.VERIFONE (837.4366)

Tell us the troubleshooting steps you’ve already tried. This saves time and gets you the right support faster.