> For the complete documentation index, see [llms.txt](https://commanderhelp.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://commanderhelp.verifone.com/pos-help/pos-help/clearing-stuck-fuel-sales/error-preset-not-allowed.md).
# Error: Preset Not Allowed
This page explains how to resolve the above error.
#### Resolving the "Preset Not Allowed" Error with Prepaid Fueling
If you encounter the **"Preset Not Allowed"** error affecting one or more fueling points while attempting to Prepay, follow these steps to resolve the issue:
{% stepper %}
{% step %}
### **Check AEOD (Auto End of Day):**
During **Automatic End of Day (AEOD)**, some sites are configured to **disable fuel** while day close is processing. When this is enabled, prepays/presets can be rejected with **"Preset Not Allowed"**.
1. In **Config Client**, go to **Reporting > Report Configuration > Auto End of Day (AEOD)**.
2. Check whether the option to **Disable fuel during AEOD/day close** is enabled.
* If enabled, **wait for AEOD to complete**, then retry the Prepay.
If the error continues **after AEOD is complete**, continue to the next step.
{% endstep %}
{% step %}
### **Fuel Site Pause:**
Fuel Site Pause prevents the site from authorizing/presetting fuel. Confirm it is **not enabled**.
On the register, go to:
**CSR FUNC -> 3. FUEL MANAGER MENU -> 9. FUEL SITE PAUSE**
* **Expected setting:** **Disabled** / **False**
* If it shows **Enabled** / **True**, set it to **Disabled**, then retry the Prepay.
{% endstep %}
{% step %}
### Before **Initializing Fuel,** confirm:
* All pumps/fueling positions are **Idle** and
* **No Active transactions** or customers at the pumps.
This prevents Initialization errors and **stuck fuel sales**.
{% endstep %}
{% step %}
### Initialize Fuel
Follow the steps given below to Initialize Fuel.
### **To Initialize Fuel**
1. Ensure all Pumps are Idle **(no one fueling),** then run **Initialize Fuel** using the steps below.
2. On the register, go to:
CSR Functions > 3. Fuel Manager Menu > 1. Initialize Fuel
{% endstep %}
{% endstepper %}
If the above steps do not resolve the issue, please contact the **Helpdesk**
{% hint style="info" %}
N**eed assistance? Contact Verifone Helpdesk at anytime.**
* Use our **Chat** platform
* Or call **1.800.VERIFONE (837.4366)**
Tell us the troubleshooting steps you’ve already tried. This saves time and gets you the right support faster.
{% endhint %}
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