> For the complete documentation index, see [llms.txt](https://commanderhelp.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://commanderhelp.verifone.com/pos-help/pos-help/clearing-stuck-fuel-sales/reserved-pump-with-dollar-amount-in-green.md).

# Reserved Pump with Dollar amount in Green

### If the Pump is in <mark style="color:yellow;">**Reserve**</mark> — Dollar amount in <mark style="color:green;">**Green**</mark>

{% tabs %}
{% tab title="Symptoms" %}

* The pump shows **RESERVED / Reserve**.
* A G**reen** dollar amount remains on the pump.
* The sale won’t clear normally from the screen.
  {% endtab %}

{% tab title="Common Causes" %}

* The **POS** rebooted while a **prepaid fuel sale** was A**ctive**.
* The prepay/reserve flow was interrupted (for example: a brief register-to-fuel communication glitch).
  {% endtab %}
  {% endtabs %}

{% hint style="warning" %}
This must be cleared **at the Register**. The **Helpdesk** cannot clear it Remotely.
{% endhint %}

{% hint style="info" %}
This issue often occurs alongside the "**Preset Not Allowed**" error discussed in the **"**[**Error: Preset Not Allowed**](/pos-help/pos-help/clearing-stuck-fuel-sales/error-preset-not-allowed.md)**"** article. The prepay issue must be addressed before being able to remove the Green sale via a Prepay.
{% endhint %}

### **To Clear, perform the following steps:**

{% stepper %}
{% step %}

### Before **Initializing Fuel,** confirm:

* All pumps/fueling positions are **Idle** and&#x20;
* **No Active transactions** or customers at the pumps.

This prevents Initialization errors and **stuck fuel sales**.
{% endstep %}

{% step %}

### **Initialize Fuel**

Initialize Fuel clears the pump’s Reserve State.

### **To Initialize Fuel**

1. Ensure all Pumps are Idle **(no one fueling),** then run **Initialize Fuel** using the steps below.
2. On the register, go to:

<kbd>CSR Functions</kbd> > <kbd>3. Fuel Manager Menu</kbd> > <kbd>1. Initialize Fuel</kbd>

<figure><img src="/spaces/FYWyfZfb6YnJEuYJDRqw/files/7vtpDkEhQVlJo9ZdjjuF" alt="" width="563"><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### **Perform a Prepay on the pump**

* If the sale is **STACKED**, it will roll off the register.
* If the sale is **CURRENT**, it will roll down to **STACKED**. Perform **another prepay** and it will roll off.
  {% endstep %}
  {% endstepper %}


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