Reserved Pump with Dollar amount in Green

Steps to clear a pump stuck in RESERVED with a green dollar amount

If the Pump is in Reserve — Dollar amount in Green

Symptoms

• The pump shows RESERVED / Reserve.
• A Green dollar amount remains on the pump.
• The sale won’t clear normally from the screen.

Common Causes

• The POS rebooted while a prepaid fuel sale was Active.
• The prepay/reserve flow was interrupted (for example: a brief register-to-fuel communication glitch).

This must be cleared at the Register. The Helpdesk cannot clear it Remotely.

This issue often occurs alongside the "Preset Not Allowed" error discussed in the "Error: Preset Not Allowed" article. The prepay issue must be addressed before being able to remove the Green sale via a Prepay.

To Clear, perform the following steps:

1

Before Initializing Fuel, confirm:

• All pumps/fueling positions are Idle and
• No Active transactions or customers at the pumps.

This prevents Initialization errors and stuck fuel sales.

2

Initialize Fuel

Initialize Fuel clears the pump’s Reserve State.

To Initialize Fuel

1. Ensure all Pumps are Idle (no one fueling), then run Initialize Fuel using the steps below.
2. On the register, go to:

CSR Functions > 3. Fuel Manager Menu > 1. Initialize Fuel

3

Perform a Prepay on the pump

• If the sale is STACKED, it will roll off the register.
• If the sale is CURRENT, it will roll down to STACKED. Perform another prepay and it will roll off.