POS date or time is wrong

Fix a POS or register showing the wrong date or time. Update it in Config Client and check for a network time override if it changes back.

POS date or time is wrong

Use this when the POS shows the wrong date or time.

This also applies when you correct the time, but it changes back later.

Change the date and time in Config Client first. If it reverts, a network time source is likely overriding the POS setting.

Keywords

Also called: wrong time on POS, incorrect register date, POS clock wrong, register time wrong, time not updating

Keywords: change POS time, update POS date, Config Client time, POS time keeps reverting, wrong date on register, wrong time on register, network time override, NTP time source

Symptoms

You may see one or more of these:

• The POS shows the wrong date.

• The POS shows the wrong time.

• The time is corrected, then changes back.

• The clock is wrong after a daylight saving change.

Before you start

• Confirm the store’s correct date, time, and time zone.

• Make sure you can sign in to Config Client.

• If the time already changed back once, expect a network time issue.

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How to fix the issue

1

Open Config Client

Sign in to Config Client from the back office or the POS.

2

Update the date and time

Set the correct date and time.

Save the changes.

If the time stays correct, stop here.

Continue to Step 3 if the time reverts back to wrong time.

3

Check for a network time override

If the time reverts, the network time source is likely overriding the POS setting.

Contact the network team or network Helpdesk to correct the time on their end.

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Still showing the wrong time?

If the time is still wrong after these steps, contact the Verifone Helpdesk.

Need assistance? Contact Verifone Helpdesk at anytime.

• Use our Chat platform

• Or call 1.800.VERIFONE (837.4366)

Tell us the troubleshooting steps you’ve already tried. This saves time and gets you the right support faster.

FAQ

Where do I change the date and time?

Change it in Config Client.

Why does the time keep changing back?

A network time source is likely overwriting the manual setting.

Can I fix the network time override from the POS?

No. The network team must correct that source.