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For the complete documentation index, see llms.txt. This page is also available as Markdown.

How to Pair a Register

This page shows the steps to Pair your Register when you receive a Pair POS message on your register.

Use steps on Steps to Pair a Register with Commander when a register displays one of the below pairing messages and cannot use the register due to this message.

  • SEC. ALERT – PAIRING

  • SEC. ALERT – PAIRING REQUIRED

Use steps from Step 3, which is Open Site Security in Configuration Client on Steps to Pair a Register with Commander

  • Perform POS Pairing

Before you begin:

Steps to Pair a Register with Commander

1

Start pairing from the register

From the POS (register), navigate to:

CSR Functions > Maintenance > Option 23: “Perform POS Pairing”

2

Confirm and reboot into the pairing screen

Select Yes at the prompt.

A message “Rebooting to start the pairing process...” briefly displays. The POS reboots and then the Pair POS screen displays.

3

Open Site Security in Configuration Client

In Configuration Client, navigate to:

Security > Site Security

When the One-Time Password dialog displays:

  • Select Generate OTP (read the OTP from the Commander’s status display), or

  • Generate the OTP from another register using Maintenance > Option 10.

Enter the 4-digit OTP and select OK

4

Start the Pairing Service

Select Start Pairing Service.

A confirmation message displays: “Pairing service is started”.

After the Pairing Service starts, you have a limited amount of time to begin pairing at the register. If you wait too long, you’ll need to start the Pairing Service again.

5

Begin pairing on the register

On the Pair POS screen, select the blue Pair POS button.

A Pairing OTP keypad/dialog displays on the POS.

6

Retrieve the pairing session OTP

In Configuration Client, select Retrieve Pairing OTP and note the 6-digit pairing session OTP.

7

Enter the OTP and complete pairing

Enter the 6-digit Pairing Session OTP on the POS and select OK.

Notes:

  • The OK button is not active until 6 digits are entered.

  • If the OTP is entered incorrectly, retrieve a new pairing session OTP.

  • If “Unable to pair, please try again” displays, select Pair POS again within 2 minutes. Otherwise, restart the Pairing Service.

The message “Processing, please wait...” displays and then “Successfully Paired” displays. Select OK to close the message.

The POS should now be successfully paired with the Commander.

Repeat these steps on each POS (register) if you have multiple registers.

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