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For the complete documentation index, see llms.txt. This page is also available as Markdown.

Pairing Message Displayed on Register

This page explains the Pairing-related Security Alerts shown on the register and which action to take.

What is the exact Security Alert / pairing message shown on the register?

Reply with the exact message you see on your POS/Register, for example:

  • SEC. ALERT – PAIRING

  • SEC. ALERT – PAIRING REQUIRED

  • SEC. ALERT – PAIRING INVALID

Another Scenario: Register was already rebooted (POS Pairing prompt)

  • When you’ll see this: After reboot, before pairing is completed.

  • What it means: The register stays closed until pairing finishes.

On-screen message

NOTE: If you are a Circle K site, please contact Helpdesk as site managers/cashiers do not have security access on Config Client.

Message Displayed on Register

The tabs below display the various Pairing messages shown when pairing is required

If you have received one of these two, follow the POS pairing steps on How to Pair a Register.

  • SEC. ALERT – PAIRING

  • SEC. ALERT – PAIRING REQUIRED

If you have received the following message, then follow the steps given below.

  • SEC. ALERT- PAIRING INVALID

  1. Pair the Register if any of the following events occurred recently:

    • New POS installation

    • VRSD/Commander Software Upgrade

    • POS software reload

  2. Contact the Verifone Helpdesk via Helpdesk or phone at 1.800.VERIFONE (837.4366) if none of the above happened and:

    • The POS was already paired within the last 52 weeks, or

    • You are not sure when it was last paired

If you see the following message on your POS,

  • Perform POS pairing

POS screen showing Perform POS Pairing which happens after the register is rebooted following the POS pairing security Alert
POS screen showing Perform POS Pairing

Follow the instruction from Step 3 on Steps to Pair a Register to complete the pairing process and return to sales screen on the POS/register.

It is crucial to follow this process exactly to ensure a successful pairing.

This guide explains how to securely connect your Point of Sale (POS) system to the Commander for smooth transaction processing. Follow these steps closely to avoid errors or complications. Use How to Pair a Register to complete the pairing process efficiently.

Examples Screenshots of Pairing Security Alerts that you may see on your POS:

If you have only One register and No Back-office PC, you will need to contact the Verifone Helpdesk via Chat or phone at 1.800.VERIFONE(837.4366) for Pairing your register.

* To clear these messages, the POS pairing process needs to be completed.

PreviousRequirements to Pair your Register
NextSteps to Pair a Register

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