> For the complete documentation index, see [llms.txt](https://commanderhelp.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://commanderhelp.verifone.com/printer-help/receipt-printer-troubleshooting.md).

# Receipt Printer troubleshooting

- [Receipt Printer No Power - Power LED Is Off](https://commanderhelp.verifone.com/printer-help/receipt-printer-troubleshooting/receipt-printer-no-power-power-led-is-off.md): Use this page when the receipt printer has no lights on at all. Covers power switch checks and power cable reseating to restore power to the printer.
- [Receipt Printer Red Error Light Is On](https://commanderhelp.verifone.com/printer-help/receipt-printer-troubleshooting/receipt-printer-red-error-light-is-on.md): Use this page when the receipt printer has a solid or flashing red light. Covers lid latch, paper jam, paper path clearing, and power cycling the printer to clear the error.
- ["Receipt Printer Unavailable" Error Fix](https://commanderhelp.verifone.com/printer-help/receipt-printer-troubleshooting/receipt-printer-unavailable-error-fix.md): Fix the POS “Receipt Printer Unavail.” error. Restore printer communication by rebooting, matching COM port settings, and reseating the RS-232 serial cable.
- [New receipts not printing (reprints work)](https://commanderhelp.verifone.com/printer-help/receipt-printer-troubleshooting/new-receipts-not-printing-reprints-work.md): Fix when the printer can reprint, but won’t print receipts for new sales. No error shows on the register.
- [Receipt prints gibberish / random characters](https://commanderhelp.verifone.com/printer-help/receipt-printer-troubleshooting/receipt-prints-gibberish-random-characters.md): Fix unreadable receipts by matching the COM port and baud rate (usually 38400).


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