New receipts not printing (reprints work)

Fix when the printer can reprint, but won’t print receipts for new sales. No error shows on the register.

Use this when reprints work, but new sales don’t print

Use this when the printer feeds paper and reprints fine, but no receipt prints after a sale.

This is usually a payment method (MOP) setting in Config Client.

Also called / keywords

Also called: Printer won’t print new receipts, receipt not printing after sale, reprint works but no receipt, printer skips new transactions, no receipt after payment

Keywords: new receipt not printing, new sale receipt not printing, receipt not printing after sale, reprint works but new receipt doesn’t, printer feeds but blank, cash receipt not printing, credit receipt not printing, debit receipt not printing, receipt missing after transaction, Force Ticket Print, MOP not printing

---

Symptoms

You may see one or more of the following:

• No printer error shows on the register.
• Reprint always prints correctly.
• New sale receipts don’t print after payment.
• Paper feeds normally.

Most often this means: Receipt printing is disabled for one or more payment methods.

Not your issue?

• POS shows Receipt Printer Unavail. → “Receipt Printer Unavailable” Error Fix
• Receipts print gibberish → Receipt Printer Printing Gibberish or Random Characters

Before you start (quick checks)

• Does Reprint work every time?
• Which payment types fail (Cash, House, etc.)?
• If you have a No Sale key, does No Sale print?

---

How to fix new receipts not printing, but Reprints do

1

(Optional) Quick test: does No Sale print?

If your register has a No Sale key, run No Sale.

• If it prints, the printer is fine. Keep going.
• If it doesn’t print, this may be broader than one payment type. Still keep going and check all payment methods.

2

Open payment method settings

Open Config Client (register or back office PC).

Go to: Store Operations → Payment

If you can’t open Config Client, go to the last step.

3

Select the payment method that isn’t printing

Select the payment type that fails. Example: select Cash if cash sales don’t print and continue to Step 4.

If this only affects Credit/Debit, this setting may not apply. Credit/Debit receipt printing is controlled by your payment processor. Contact your processor for the correct setting.

4

Turn on Force Ticket Print

In the payment method settings, find Force Ticket Print.

Enable it, then:

1. Save
2. Tools → Refresh configurations
3. Log out of the register, then log back in
4. Run a test sale using that payment type(Cash)

If it still doesn’t print, keep going.

5

If multiple payment types fail, repeat for each one

Repeat the prior two steps for each payment method that doesn’t print.

Save + refresh configs after each change.

If nothing prints after you’ve checked them all, go to the last step.

6

Still not printing new receipts (but reprints work)?

• No on-site contract: Contact a VASC(Verifone Authorized Service Contractor)Technician for further on-site troubleshooting
• Valid on-site/contract: Contact the Verifone Helpdesk:

📞 Phone: [phone] (1-800-VERIFONE)

💬 Chat

Tell them exactly the troubleshooting steps performed, this saves your time and gets you the right support faster.

Need assistance? Contact Verifone Helpdesk at anytime.

• Use our Chat platform
• Or call 1.800.VERIFONE (837.4366)

Tell us the troubleshooting steps you’ve already tried. This saves time and gets you the right support faster.