Receipt Printer No Power - Power LED Is Off

Use this page when the receipt printer has no lights on at all. Covers power switch checks and power cable reseating to restore power to the printer.

Use this when the receipt printer has no lights (power LED off)

Use this when the printer looks completely off and does not print:

• No lights

• The Feed button does nothing

Get power back to the printer. Start with the power switch. Then reseat the round black power cable. Stop as soon as the power LED turns on.

Also called / keywords

Also called: Printer has no power | Printer lights off | Receipt printer dead | Printer not turning on | Power LED off | Printer no lights | Printer completely off

Keywords: Printer no power, receipt printer lights off, power LED off, printer not turning on, printer dead, round black power cable, printer power switch, printer power cycle, POS printer no lights, printer completely off, no LEDs on printer

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Symptoms

You may see one or more of the following:

• The printer has no lights at all.

• The power LED is completely off.

• The printer doesn’t respond (Feed button does nothing).

• It worked earlier, but is now completely off and started after equipment was moved, cleaned, or a cable was changed.

Most often this means: No power to the printer. Usually a switch off or a loose round power cable.

Not your issue?

• Power light is on, but there’s a red error light → use Receipt Printer Red Error Light Is On

• POS says “Receipt Printer Unavailable” → use "Receipt Printer Unavailable" Error Fix

• Receipt prints random symbols/gibberish → use Receipt Printer Printing Gibberish or Random Characters

Stop rule

After every step, check the power LED.

If the LED turns on, stop and test a receipt.

If you unplugged the register/POS, plug it back in before testing.

Before you start (30 seconds)

• Confirm the register/POS powers on.

  • If the POS is dead too, fix that first.

• Identify the round black printer power cable.

  • Do not unplug the flat data/serial cable.

Which cable is the round power cable?

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How to restore power to the receipt printer

1

Check the printer power switch

Make sure the printer power switch is ON.

If it was already ON, flip it OFF → ON once.

• ✅ Power LED turns on → Stop. Print a test receipt.

• ❌ Still no lights → Continue to Step 2

Where is the power switch?

The switch is usually on the left side or the back.

Power light on printer

Printer switch in ON position

2

Power down the register / POS

Unplug the register/POS from power.

Wait until the screen is fully off.

Keep it unplugged for Steps 3–4.

3

Unplug the printer power cable (round black)

With the register still unplugged, unplug the round black power cable.

Wait 10 seconds.

If needed: where to unplug

Unplug at the printer first.

If the cable is hard to access, you can also unplug/reseat at the register Printer Power port.

4

Plug the printer power cable back in

With the register still unplugged, plug the round black cable back in firmly.

Confirm the printer power switch is still ON.

• ✅ Power LED turns on → Continue to Step 5

• ❌ Still no lights → Continue to Step 6

5

Power the register back on and test

Plug the register/POS back in.

Wait for the normal sales screen.

Print a test receipt.

• ✅ Power LED is on and receipt prints → Done

• ❌ Power LED is still off → Continue to Step 6

6

Still no lights on the printer?

• No on-site contract: Contact a VASC(Verifone Authorized Service Contractor)Technician for further on-site troubleshooting

• Valid on-site/contract: Contact the Verifone Helpdesk:

📞 Phone: [phone] (1-800-VERIFONE)

💬 Chat

Tell them exactly the troubleshooting steps performed, this saves your time and gets you the right support faster.

Need assistance? Contact Verifone Helpdesk at anytime.

• Use our Chat platform

• Or call 1.800.VERIFONE (837.4366)

Tell us the troubleshooting steps you’ve already tried. This saves time and gets you the right support faster.