> For the complete documentation index, see [llms.txt](https://commanderhelp.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://commanderhelp.verifone.com/printer-help/receipt-printer-troubleshooting/receipt-printer-no-power-power-led-is-off.md).
# Receipt Printer No Power - Power LED Is Off
### Use this when the receipt printer has no lights (power LED off)
Use this when the printer looks **completely off** and does not print:
* **No lights**
* The **Feed** button does nothing
Get power back to the printer. Start with the power switch. Then reseat the **round black power cable**. Stop as soon as the power LED turns on.
Also called / keywords
**Also called:** Printer has no power | Printer lights off | Receipt printer dead | Printer not turning on | Power LED off | Printer no lights | Printer completely off
**Keywords:** Printer no power, receipt printer lights off, power LED off, printer not turning on, printer dead, round black power cable, printer power switch, printer power cycle, POS printer no lights, printer completely off, no LEDs on printer
***
### Symptoms
You may see one or more of the following:
* The printer has **no lights** at all.
* The **power LED is completely off**.
* The printer **doesn’t respond** (Feed button does nothing).
* It worked earlier, but is now **completely off** and started after equipment was **moved**, **cleaned**, or a **cable was changed**.
**Most often this means:** No power to the printer. Usually a **switch off** or a **loose round power cable**.
{% hint style="info" %}
#### Not your issue?
* Power light is on, but there’s a **red error light** → use [Receipt Printer Red Error Light Is On](/printer-help/receipt-printer-troubleshooting/receipt-printer-red-error-light-is-on.md)
* POS says **“Receipt Printer Unavailable”** → use ["Receipt Printer Unavailable" Error Fix](/printer-help/receipt-printer-troubleshooting/receipt-printer-unavailable-error-fix.md)
* Receipt prints **random symbols/gibberish** → use [Receipt Printer Printing Gibberish or Random Characters](/printer-help/receipt-printer-troubleshooting/receipt-prints-gibberish-random-characters.md)
{% endhint %}
{% hint style="warning" %}
#### Stop rule
After every step, check the **power LED**.
If the LED turns **on**, stop and **test a receipt**.
If you unplugged the register/POS, plug it back in before testing.
{% endhint %}
{% hint style="info" %}
#### Before you start (30 seconds)
* Confirm the **register/POS powers on**.
* If the POS is dead too, fix that first.
* Identify the **round black printer power cable**.
* Do **not** unplug the flat data/serial cable.
Which cable is the round power cable?
{% endhint %}
***
### How to restore power to the receipt printer
{% stepper %}
{% step %}
#### Check the printer power switch
Make sure the printer power switch is **ON**.
If it was already ON, flip it **OFF → ON** once.
* ✅ Power LED turns on → Stop. Print a test receipt.
* ❌ Still no lights → Continue to Step 2
Where is the power switch?
The switch is usually on the left side or the back.
{% endstep %}
{% step %}
#### Power down the register / POS
Unplug the register/POS from power.
Wait until the screen is fully off.
Keep it unplugged for Steps 3–4.
{% endstep %}
{% step %}
#### Unplug the printer power cable (round black)
With the register still unplugged, unplug the **round black** power cable.
Wait **10 seconds**.
If needed: where to unplug
Unplug at the **printer** first.
If the cable is hard to access, you can also unplug/reseat at the register **Printer Power** port.
{% endstep %}
{% step %}
#### Plug the printer power cable back in
With the register still unplugged, plug the round black cable back in **firmly**.
Confirm the printer power switch is still **ON**.
* ✅ Power LED turns on → Continue to Step 5
* ❌ Still no lights → Continue to Step 6
{% endstep %}
{% step %}
#### Power the register back on and test
Plug the register/POS back in.
Wait for the normal sales screen.
Print a test receipt.
* ✅ Power LED is on and receipt prints → Done
* ❌ Power LED is still off → Continue to Step 6
{% endstep %}
{% step %}
#### Still no lights on the printer?
* **No on-site contract:** Contact a VASC(Verifone Authorized Service Contractor)Technician for further on-site troubleshooting
* **Valid on-site/contract:** Contact the Verifone Helpdesk:
📞 Phone: 1-800-837-4366 (1-800-VERIFONE)
💬 Chat
Tell them exactly the troubleshooting steps performed, this saves your time and gets you the right support faster.
{% endstep %}
{% endstepper %}
{% hint style="info" %}
N**eed assistance? Contact Verifone Helpdesk at anytime.**
* Use our **Chat** platform
* Or call **1.800.VERIFONE (837.4366)**
Tell us the troubleshooting steps you’ve already tried. This saves time and gets you the right support faster.
{% endhint %}
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