POS Troubleshooting Guide for Circle K(CK) Helpdesk

Step-by-step troubleshooting for common POS, payment, hardware, and fuel pump issues

Start here.

1. Pick where the problem is happening.

2. Open one section below.

3. Select the closest symptom.

Each guide has step-by-step checks and escalation help.

POS / Register -> touch, lag, frozen screen, reboots

Symptom

Touch screen not responding Tap or touching the screen does nothing.

Guide

Register touchscreen not responding

Symptom

Running slow Screens load slowly or sales delay.

Guide

POS is Slow or Lagging

Symptom

Screen is frozen No touch or button input works.

Guide

POS/Register Screen Is Frozen

Symptom

Keeps rebooting The register restarts by itself.

Guide

POS Keeps Rebooting on Its Own

Peripheral devices -> Pinpad, scanner, printer, cash drawer

Device

Pinpad Won’t respond or won’t take cards.

Guide

Pinpad is Not Working

Device

Scanner Barcodes do not scan or add products.

Guide

Scanner is Not Working

Device

Receipt printer No print, paper jam, or no power.

Guide

Receipt Printer Not Printing

Device

Cash drawer Won’t open after a sale.

Guide

Cash Drawer Won’t Open

Pumps / DCRs -> payment failures, pump screens, Pump dispensing issuess

Symptom

Payments fail inside and outside Cards fail at the register and pump.

Guide

Payments Not Working Inside & Outside

Symptom

DCR or pump screen not working Blank, frozen, error, or payment issue.

Guide

DCR Screen Not Working

Symptom

Pump offline or not dispensing The pump is unavailable or won’t fuel.

Guide

Dispenser Troubleshooting Guides