> For the complete documentation index, see [llms.txt](https://commanderhelp.verifone.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://commanderhelp.verifone.com/general-help-guides/general-help/pos-troubleshooting-guide-for-circle-k-ck-helpdesk.md).

# POS Troubleshooting Guide for Circle K(CK) Helpdesk

Start here.

1. Pick **where** the problem is happening.
2. Open **one** section below.
3. Select the closest symptom.

{% hint style="info" %}
Each guide has step-by-step checks and escalation help.
{% endhint %}

<details>

<summary><strong>POS / Register</strong> -> touch, lag, frozen screen, reboots</summary>

<table data-view="cards"><thead><tr><th>Symptom</th><th data-card-target data-type="content-ref">Guide</th></tr></thead><tbody><tr><td><strong>Touch screen not responding</strong><br>Tap or touching the screen does nothing.</td><td><a href="/spaces/7Wdfrf82rKzUsMVmCSs1/pages/opLyW3JH3p8OENJevucO">/spaces/7Wdfrf82rKzUsMVmCSs1/pages/opLyW3JH3p8OENJevucO</a></td></tr><tr><td><strong>Running slow</strong><br>Screens load slowly or sales delay.</td><td><a href="/spaces/6a1dwOVWfv0oi9UNDojy/pages/TQiyjJBhhDIA2i14NMEN">/spaces/6a1dwOVWfv0oi9UNDojy/pages/TQiyjJBhhDIA2i14NMEN</a></td></tr><tr><td><strong>Screen is frozen</strong><br>No touch or button input works.</td><td><a href="/spaces/6a1dwOVWfv0oi9UNDojy/pages/fwgwP0MlDwTM97aHqYd3">/spaces/6a1dwOVWfv0oi9UNDojy/pages/fwgwP0MlDwTM97aHqYd3</a></td></tr><tr><td><strong>Keeps rebooting</strong><br>The register restarts by itself.</td><td><a href="/spaces/6a1dwOVWfv0oi9UNDojy/pages/DISq25aSEEFvZ6PJcJDB">/spaces/6a1dwOVWfv0oi9UNDojy/pages/DISq25aSEEFvZ6PJcJDB</a></td></tr></tbody></table>

</details>

<details>

<summary><strong>Peripheral devices</strong> -> Pinpad, scanner, printer, cash drawer</summary>

<table data-view="cards"><thead><tr><th>Device</th><th data-card-target data-type="content-ref">Guide</th></tr></thead><tbody><tr><td><strong>Pinpad</strong><br>Won’t respond or won’t take cards.</td><td><a href="/spaces/6a1dwOVWfv0oi9UNDojy/pages/8eCgFSjn7JVnqRbntQ7a">/spaces/6a1dwOVWfv0oi9UNDojy/pages/8eCgFSjn7JVnqRbntQ7a</a></td></tr><tr><td><strong>Scanner</strong><br>Barcodes do not scan or add products.</td><td><a href="/spaces/6a1dwOVWfv0oi9UNDojy/pages/3Pc4Wf5RdFysaamzo5K4">/spaces/6a1dwOVWfv0oi9UNDojy/pages/3Pc4Wf5RdFysaamzo5K4</a></td></tr><tr><td><strong>Receipt printer</strong><br>No print, paper jam, or no power.</td><td><a href="/spaces/6a1dwOVWfv0oi9UNDojy/pages/Vsg707UeKpFmKwPOizSn">/spaces/6a1dwOVWfv0oi9UNDojy/pages/Vsg707UeKpFmKwPOizSn</a></td></tr><tr><td><strong>Cash drawer</strong><br>Won’t open after a sale.</td><td><a href="/spaces/6a1dwOVWfv0oi9UNDojy/pages/5QHtvWdi7sM3SlzOv8zI">/spaces/6a1dwOVWfv0oi9UNDojy/pages/5QHtvWdi7sM3SlzOv8zI</a></td></tr></tbody></table>

</details>

<details>

<summary><strong>Pumps / DCRs</strong> -> payment failures, pump screens, Pump dispensing issuess</summary>

<table data-view="cards"><thead><tr><th>Symptom</th><th data-card-target data-type="content-ref">Guide</th></tr></thead><tbody><tr><td><strong>Payments fail inside and outside</strong><br>Cards fail at the register and pump.</td><td><a href="/spaces/6a1dwOVWfv0oi9UNDojy/pages/H8yVS4kCmiVUDwUkI0GW">/spaces/6a1dwOVWfv0oi9UNDojy/pages/H8yVS4kCmiVUDwUkI0GW</a></td></tr><tr><td><strong>DCR or pump screen not working</strong><br>Blank, frozen, error, or  payment issue.</td><td><a href="/spaces/6a1dwOVWfv0oi9UNDojy/pages/u9WOTWMkNVcgJYDPBboH">/spaces/6a1dwOVWfv0oi9UNDojy/pages/u9WOTWMkNVcgJYDPBboH</a></td></tr><tr><td><strong>Pump offline or not dispensing</strong><br>The pump is unavailable or won’t fuel.</td><td><a href="/spaces/dtHBE4sBYWDrDpKVowb5/pages/a017ee72268b40f94303e5718e5cd3b41f3dadc2">/spaces/dtHBE4sBYWDrDpKVowb5/pages/a017ee72268b40f94303e5718e5cd3b41f3dadc2</a></td></tr></tbody></table>

</details>


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