Use this flow when loyalty is not working.
In Configuration Client, go to Tools → Helpdesk Diagnostics → Payment → Loyalty Status.
a. If status is Online, continue to Step 2.
b. If status is Offline, contact your loyalty provider.
Ask them to confirm communication are active and configuration is correct.
Run a card table download so the site pulls the latest loyalty card configurations.
To complete this process, please see the documentation on “Performing Card Table Downloads / Trigger Pulls”
Before Downloading to All DCRs or Initializing All DCRs, confirm:
All pumps/fueling positions are Idle and
No Active transactions or customers at the pumps.
This prevents Initialization errors and stuck fuel sales.
Run EMV initializationarrow-up-right for all PIN pads and all DCRs.
Follow right-longEMV Initialization
Run the same loyalty test on both device types:
an indoor PIN pad
a DCR (outdoor)
No further action needed. Monitor for repeat issues.
Capture the exact on-screen message (or response code), plus date/time and register/pump.
Contact the loyalty program owner (brand / 3rd-party loyalty provider).
Ask them to confirm host-side eligibility and configuration for the site.
If they direct you to investigate the available loyalty configurations or LAN configurations contact Verifone Helpdesk:
Need assistance? Contact Verifone Helpdesk at anytime.
Use our Chat platform
Or call 1.800.VERIFONE (837.4366)
Last updated 6 hours ago
