VRSD Software Upgrade Request Procedure

Request a VRSD software upgrade using the Support form. Includes prerequisites, required site details, network requirements, and multi-site request steps.

Request a VRSD (Verifone Remote Software Delivery) software upgrade using the Support form.

You’ll need your Service ID, your current app version, and the requested app name/version.

Verifone Remote Software Delivery (VRSD) Upgrade Request Requirements

Prerequisites

• Site is enabled for VRSD.

• Site has an active Site Solution Contract (ASM).

Info you’ll need for the request

1

Site Service ID

Preferred: pull it from the POS.

1. On the POS, go to CSR Functions > Maintenance > 12. Check for VRSD updates.

2. Find the Service ID.

Alternative: look it up in the Verifone eStore portal.

1. Go to Verifone eStore.

2. Select Buy Now.

3. Select Utilities.

4. Select Lost Registration Lookup.

5. Enter your site information and the Service ID will be returned.

You won’t purchase anything in eStore. This is just a lookup tool.

2

Current application version

Follow these steps on any Verifone register (POS) to find the current application version:

1. Select CSR Functions

2. Select Help > About

3. Locate the Suite name and Version.

Example: Buypass 3.00.xx or Shell 55.00.xx.

3

Requested application (name/version)

Use the Current VRSD Software List to pick the latest target.

Copy the exact:

• Application / suite name

• Version

If you’re unsure which build fits your brand, include your brand in the request. Support can confirm.

4

Network requirements

Ensure connectivity meets these suggested minimums:

• Download: >= 1.5 Mbps

• Upload: >= 768 Kbps

• Latency: <= 500 ms

• Packet loss: 0%

Procedure for Upgrade Request

Once you have the details above, submit the request using the steps below.

1

Open the VRSD Upgrade Request form

Click the button below to open/launch the VRSD Upgrade Request Form.

Upgrade Request Form

Open the Support by Email form.

2

Fill in the form fields

Enter the required information in the fields that appear.

Use the Service ID you collected above.

Enter your Service ID and other required fields.

3

Paste details and submit

Enter the following under Detailed Description, then select Submit:

• Brand

• Current application (suite name + version)

• Requested application (suite name + version)

Your current app version is on the POS under Help > About.

Add your brand and version details, then submit.

4

Multiple locations (optional)

For multiple locations, complete the VRSD Upgrade Request Spreadsheet and attach it to your request:

• VRSD Upgrade Request Spreadsheet

If the spreadsheet link doesn’t open, submit the request anyway. Ask Support for the latest template.

Enter the first location’s Service ID in the mandatory Service ID field (Step 2).

Attach the spreadsheet to include multiple locations.

5

After you submit

You should receive:

• An automated confirmation email right away.

• A status email within 48–72 hours with next steps and upgrade instructions.

If you don’t receive an automated confirmation email, check spam/junk first. Then resubmit.

What to Expect After Submitting a Request

After you select Submit, you should receive:

• An automated confirmation email right away.

• A status email within 48–72 hours with next steps and upgrade instructions.

Example confirmation email

This is a system generated email to confirm your request for VRSD Software Upgrade has been received.

You will receive another email within 48-72 hours providing a status of your request.

Thank you for choosing Verifone.

Verifone Support Team